thereishope
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Everything posted by thereishope
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That's annoying! Surely it couldn't of gone off coincidently when the time delay finished? Could you wave for longer then open the door to be sure? The timers are globally set (not by sensor) so it doesn't make sense to me unless something is broken on the door sensor like PeterJames mentioned.
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Yep that is the test or purpose - arm as if you were at the panel and see if it also has the issue. There should be a delay set to arm to allow you to exit. It may also be set to 0 (default 45 sec, range between 0 - 255secs)?
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To prove that theory could you arm using the smart phone app while standing at the panel (wait to hear it is going into arm mode)?
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Do you think it may be only doing a partial arm? Do you have more than 1 zone/partition setup? Perhaps when you arm through the panel it is only doing a partial arm and the smartphone app doesn't have that flexibility and arms everything? Have you tried on the remote? Check settings on arming or you could bypass that sensor and check you still get the message?
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Nope - My supplier gets it from the Australian Distributor. The faulty unit was replaced and there is no issue with the new one
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Another lesson learnt if you are getting unexpected signal issues, check the antenna wire is connected to the correct spot! Not sure why it came like this but once connected I'm getting good receptions (3-4 out of 5 on the signal strength test). The fly lead should be connected to the antenna not the onboard antenna.
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Risco Agility3 Incoming Voice Call (2-way) help
thereishope replied to thereishope's topic in Members Lounge (Public)
Thanks for the offer of support Secureiam. For those interested on the outcome of the original topic, Risco Australia got back to me with a couple of additional menu options to try (unsuccessful) before the senior trainer confirmed the function of calling the sim mobile number is not possible when I'm configured for cloud communication. It's one or the other when only the GSM module is installed. I pointed out the manuals said it can do both via the GSM module but they said the manuals were wrong and it's only available for MS with special 'receiver software' and additional hardware is required for the agility3. -
Just to conclude on this Tamper switch issue - PeterJames you were spot on and I didn't pull hard enough (the spring ;)). I've attached a close up of the faulty tamper switch. It should have a gap between the bottom of the spring and the contact plate. A slight twist to unwind the spring and pull up to create a gap between the spring and the flat metal plate. You should then hear a better click sound. I needed to see the working version before I realised this obvious issue. Now I just wish I could make calls to the unit as it hangs up on me. See new topic for those problem solving folks:
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Risco Agility3 Incoming Voice Call (2-way) help
thereishope replied to thereishope's topic in Members Lounge (Public)
Haha! Yep it's the drug cheating Essendon are on against Collingwood (both not doing so well). -
Risco Agility3 Incoming Voice Call (2-way) help
thereishope replied to thereishope's topic in Members Lounge (Public)
Thanks just sent you an email :-) It is getting a little later but we have Anzac's day (public holiday from WWI) here in Australia tomorrow. Loving the extra love weekend. -
Risco Agility3 Incoming Voice Call (2-way) help
thereishope replied to thereishope's topic in Members Lounge (Public)
Thanks very much secureiam - could I download and PM them to you (it's a privacy thing)? I just logged onto riscocloud but couldn't find how to download the profile settings? Could you tell me how? -
Risco Agility3 Incoming Voice Call (2-way) help
thereishope replied to thereishope's topic in Members Lounge (Public)
Yep all working well (after a faulty tamper switch which was replaced last week). The cloud is set up with the panel id and all cameras working. Not sure if there was an additional setting to allow DTMF? I will try an outgoing call with the Follow Me alert. -
Risco Agility3 Incoming Voice Call (2-way) help
thereishope replied to thereishope's topic in Members Lounge (Public)
Hi, I'm trying to dial the mobile sim in the GSM unit, but it hangs up on me straight away. The manual says it should ask for a user code then you can enter your options to listen in and talk. -
Hi Guys, Anyone know how to make voice calls on the Risco Agility 3? I want to have a 2-way voice call with main unit for discussion with the intruder! I have allowed incoming calls (Programming -> System -> Controls -> Advanced -> Disable Incoming Call -> N). I am trying to call the sim card phone number (tested on a mobile and it works).
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Thanks Jammin31 - will ask them.
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*RESOLVED* Ok thanks for your replies folks. It turns out it was a faulty tamper switch and I was given a new Main unit which works fine. Although there was a faint click on the faulty tamper switch, the new one is higher pitch and very obvious click (hard to describe in words). If anyone else reading this post ever changes the main unit, make sure you remove batteries from the PIR camera, then register or the cameras will only send messages and not images (a 2 channel communication thing and the image channel seems to get stucky). Has anyone got any ideas to improve the GSM signal. The GSM unit has a small quad antenna attached but I was looking at a repeater or booster to improve reception?
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Hmm, so I've got a bit to learn it seems. Which entry level cloud based system would you suggest?
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Yep hoping to find a way to clear the tamper main unit code when Risco support return to work on Monday. Doesn't help the confidence when their cloud service keeps dropping out in the few days I've been using them. Which entry level PIR camera system with cloud service (Risco's is free) do you guys think is best? I'm thinking of returning this one if it can't be resolved
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I put it all back together and double checked the fit and spring location/function. It all seems to be assembled correctly and still getting the error. The computer voice error makes it more annoying
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The 'click' is very subtle, which can be heard when there is no compression in the spring. I think this is the only tamper. Good idea, I held down the spring and reset the alarm with the Grand Master code and as per my -> Activities -> -> Bypass Troubles -> Y. -> Advanced... -> Restore Alarm -> Y (until list is empty). --> Restore Trbl. -> Y. The error is still there "System Status: Partition 1, not ready to arm, Tamper alarm in main unit".
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Hi Peter & James, I'm on Australian time so just got up before my wife tells me off again for playing too much trying to get it working! I have tested putting the tamper switch in the 2 different settings (box only, wall & box). I've shut the lid with the 2 screws and it all seems flush and spring fitted/functioning correctly with the clear push button (trigger, clear PC molded tube). I gave the spring a gentle tug but couldn't quite tell if the pressure plate making contact is at fault. I've contacted the Australia Risco support but the don't work weekends like you guys! I sort of thought initially it was an error on my side with the clearing the alarm. James please find the images attached.
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Thanks James, yep it has a plastic tube on a spring soldered onto the PCB. ie. No wires to hook up like on the older models. I was hoping that I was just missing a menu option to restore the alarm but sounds like it may need to be returned to Risco for replacement/repair
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Does that mean the unit is faulty? Can it be restored under the installer code? I have also tried logging as the installer -> Activities -> 6) Installer Rst. Is there any other menu options I have missed? I can dismiss tamper alarms from my PIR cameras ok using the LCD Keypad and iCloud. Not sure why I can't restore tamper alarm in the main unit?
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Thanks for the reply, the exact voice message which I try not to swear after hearing is "System Status: Partition 1, not ready to arm, Tamper alarm in main unit". The system is on the default factoring tamper settings. I have logged in with the Master code -> Activities -> -> Bypass Troubles -> Y -> Advanced... -> Restore Alarm -> Y (until list is empty) -> Restore Trbl. -> Y Is that the area I am to restore the tamper?
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Hi Guys, I have read quite a few posts but can't find the answer. I just purchased a Risco Agility 3 which came highly recommended. How do you reset tamper alarm on the main unit? It says it's "in alarm" and I have logged in with installer and master codes and tried to clear alarms/reset etc with out success. I've also have the iCloud login and can't seem to get rid of the error there when it's on the main unit. Any suggestions would be welcome as although I can take manual pictures, I can't arm the system. Please help!
