That's a fair point, and as expected, but I'm assuming that when he phoned they said they WOULD turn out that same night?

 

I'd have no issue with them saying 'not tonight pal' to a non contract customer. But promising same-night attendance - as it sounds - and

then not having turned up 12 hours later is poor IMHO.

 

Again, if they'd said upfront 'see you tomorrow at some point' that's not an issue.

Edited December 1, 201510 yr by datadiffusion

Dont forget to turn your head round when your back peddling.

Regardless of a customers contract status we still attend as if on full contract.

Even if not our systems.

I treat each call as having to deal with asap.

Just non contract customer pay more for a call out.

Just my thoughts

Dont forget to turn your head round when your back peddling.

 

What have I back peddled on?

 

If you don't want to attend a non contract customer, thats understandable, and just say so to the customers face.

I do it all the time, less often when it's known timewasters where we put the original kit in, but even then I do say 'not today'.

 

Just don't go promising immediate attendance and then not turning up - as it sounds here for the OP.

 

That was my point then and my point now.

Edited December 3, 201510 yr by datadiffusion

than

Edited December 3, 201510 yr by datadiffusion