kwano888 Posted May 7, 2015 Share Posted May 7, 2015 Newly installed Large size Accenta G4 with LCD RKP with 7Ah backup battery. Everything is working fine off the backup battery, PIR's, shock sensors, door contact etc. apart from the mains power. The mains red LED on the panel and RKP are not lit. There is power going into the panel on the fused side and all the fuses look good. I thought the panel was faulty so took it back and got a replacement but the same identical thing is happening. I thought it maybe a faulty power supply unit in the panel. Is there a problem with the mains supply ? It is showing 'Live' on a live tester ! It's driving me crazy and can't seem to work out the problem. Is there something I have missed ? Configuration or pins etc ? Link to comment https://www.thesecurityinstaller.co.uk/community/topic/38481-honeywell-accenta-g4-mains-power-issues/ Share on other sites More sharing options...
james.wilson Posted May 7, 2015 Share Posted May 7, 2015 whats the day current? securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/38481-honeywell-accenta-g4-mains-power-issues/#findComment-417475 Share on other sites More sharing options...
al-yeti Posted May 7, 2015 Share Posted May 7, 2015 Just because you have a tester showing live on live , doesn't mean neutral is present If it's an electrical problem have you checked the neutral is making contact? I assume its off a fused spur Just one thing to check i suppose I assume your taking precautions working on mains seeing as your connecting it or get an electrician to check it Is it showing live on the neutral aswell? Then has to be as above Link to comment https://www.thesecurityinstaller.co.uk/community/topic/38481-honeywell-accenta-g4-mains-power-issues/#findComment-417476 Share on other sites More sharing options...
kwano888 Posted May 7, 2015 Author Share Posted May 7, 2015 whats the day current? Don't understand. Just because you have a tester showing live on live , doesn't mean neutral is present If it's an electrical problem have you checked the neutral is making contact? I assume its off a fused spur Just one thing to check i suppose I assume your taking precautions working on mains seeing as your connecting it or get an electrician to check it Is it showing live on the neutral aswell? Then has to be as above Yes off a fused spur. Flat has been totally rewired and the spur was installed by the electrician specifically for the alarm panel. If it's showing 'live' on neutral then that's a the problem ! Link to comment https://www.thesecurityinstaller.co.uk/community/topic/38481-honeywell-accenta-g4-mains-power-issues/#findComment-417498 Share on other sites More sharing options...
james.wilson Posted May 7, 2015 Share Posted May 7, 2015 yes it is! securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/38481-honeywell-accenta-g4-mains-power-issues/#findComment-417504 Share on other sites More sharing options...
kwano888 Posted May 7, 2015 Author Share Posted May 7, 2015 yes it is! Thanks. Will investigate. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/38481-honeywell-accenta-g4-mains-power-issues/#findComment-417509 Share on other sites More sharing options...
kwano888 Posted May 9, 2015 Author Share Posted May 9, 2015 Just because you have a tester showing live on live , doesn't mean neutral is present If it's an electrical problem have you checked the neutral is making contact? I assume its off a fused spur Just one thing to check i suppose I assume your taking precautions working on mains seeing as your connecting it or get an electrician to check it Is it showing live on the neutral aswell? Then has to be as above Thanks James and Al-yeti. Yes it was a bad neutral. Contact on the blue sheath not the copper ! Link to comment https://www.thesecurityinstaller.co.uk/community/topic/38481-honeywell-accenta-g4-mains-power-issues/#findComment-417651 Share on other sites More sharing options...
datadiffusion Posted May 9, 2015 Share Posted May 9, 2015 http://r.ebay.com/RqRHNV So, I've decided to take my work back underground.... to stop it falling into the wrong hands Link to comment https://www.thesecurityinstaller.co.uk/community/topic/38481-honeywell-accenta-g4-mains-power-issues/#findComment-417725 Share on other sites More sharing options...
kwano888 Posted May 10, 2015 Author Share Posted May 10, 2015 http://r.ebay.com/RqRHNV Thanks bought LAP model from Screwfix £9.99 Link to comment https://www.thesecurityinstaller.co.uk/community/topic/38481-honeywell-accenta-g4-mains-power-issues/#findComment-417755 Share on other sites More sharing options...
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