jb-eye Posted October 7, 2004 Author Share Posted October 7, 2004 You definatley can't get a galaxy manual from the website - in fact i don't know of any manufactuer who would stupidly allow access to installer manuals to the gereral public We install Ademco & Aritech the latter comes directly from the manufacturer. We do not install Texacom. Not that the product isn't any good 'IT IS' but if i were to use a Premier on an industrial commercial and Bob the maintenance chap pops his head round, i can hear him now "oh veritas, i fit that stuff at weekend really cheap in it" we therefore set ourselves above this and support companies that support us. Oh yeh Texacom search found the manuals. Maybe its just wise that professionals recognize the difference between a customer and a genuine fellow craftsman and are just a little more careful who they give there knowledge too i.e. who should pay and who should be helped Jef Customers! Link to comment Share on other sites More sharing options...
Brian c Posted October 7, 2004 Share Posted October 7, 2004 My thoughts are give the advice, either to a professional installer or a diy person.There is a simple question posted elsewere and he is unable to get any help (not trade). If he is diy then my guess he would go to a mate ect, bung them a few pounds and get the job done, not go to a company, taking out a maint contract. As mentioned earlier, galaxy manuals are available free from the honeywell website. And so are a lot of manuals from different suppliers. If you ring technical helplines they don't ask if you are trade/diy. Help people out, feel better and if the panel blows up wack 'em for a new one!! 26347[/snapback] If you phone honywell for technical advice, they take your name and your company name. Wether they'd still advise you without a company name, I don't know. If you don't know......ask. Link to comment Share on other sites More sharing options...
Guest ALSEC Posted October 7, 2004 Share Posted October 7, 2004 You definatley can't get a galaxy manual from the website - in fact i don't know of any manufactuer who would stupidly allow access to installer manuals to the gereral public We install Ademco & Aritech the latter comes directly from the manufacturer. We do not install Texacom. Not that the product isn't any good 'IT IS' but if i were to use a Premier on an industrial commercial and Bob the maintenance chap pops his head round, i can hear him now "oh veritas, i fit that stuff at weekend really cheap in it" we therefore set ourselves above this and support companies that support us. Oh yeh Texacom search found the manuals. Maybe its just wise that professionals recognize the difference between a customer and a genuine fellow craftsman and are just a little more careful who they give there knowledge too i.e. who should pay and who should be helped Jef 26365[/snapback] Jef Did you find the engineer manuals on the Texecom website (without logging in that is)? Good point re other trades installing veritas though - you are so right! Link to comment Share on other sites More sharing options...
Guest Guest Posted October 7, 2004 Share Posted October 7, 2004 My thoughts are give the advice, either to a professional installer or a diy person. Is that from a customers point of view or an installers? I know which one you come over as.There is a simple question posted elsewere and he is unable to get any help (not trade). Possibly, but have you thought about why the poster didn't get any help, maybe he was out his depth or he was not asking the right questions, didn't provide a enough information. If he is diy then my guess he would go to a mate ect, bung them a few pounds and get the job done, not go to a company, taking out a maint contract. Mates dont give back up when things go wrong, and most of the time they disappear and Mates cannot provide monitored alarms.As mentioned earlier, galaxy manuals are available free from the honeywell website. And so are a lot of manuals from different suppliers. Total Rubbish. yes you can get manuals for budget systems on the net, but there is more to alarms that simply having a manual. Help people out, feel better and if the panel blows up wack 'em for a new one!! Nice responsible Attitude. By the way if you are in the trade, tell us all who you are rather than hiding behind a tag. Link to comment Share on other sites More sharing options...
Guest ALSEC Posted October 7, 2004 Share Posted October 7, 2004 You go girl!!!! Didn' mean that in a calling you a girl way - very well said!!! :doub_thum_up: Link to comment Share on other sites More sharing options...
Guest jsd Posted October 7, 2004 Share Posted October 7, 2004 I'm just the new boy here. I'm only going on previous experience. If I get a problem, when i ring tech, they want to help out. Link to comment Share on other sites More sharing options...
Guest Peter James Posted October 7, 2004 Share Posted October 7, 2004 This subject is just getting interesting. Well done Colin couldnt put it better myself. Pete Link to comment Share on other sites More sharing options...
bellman Posted October 7, 2004 Share Posted October 7, 2004 We do not install Texacom. Not that the product isn't any good 'IT IS' but if i were to use a Premier on an industrial commercial and Bob the maintenance chap pops his head round, i can hear him now "oh veritas, i fit that stuff at weekend really cheap in it" 26365[/snapback] This will be the fly in Texecoms ointment for some time to come. but now they have made their bed in the Cheap and cheerful market they will struggle to change it. They also need to change their distribution model for the very same reasons. Regards Bellman Service Engineer and all round nice bloke ) The views above are mine and NOT those of my employer. Link to comment Share on other sites More sharing options...
Guest Peter James Posted October 7, 2004 Share Posted October 7, 2004 I'm just the new boy here. I'm only going on previous experience. If I get a problem, when i ring tech, they want to help out. 26372[/snapback] Of course they do they sold you or your employer a product, they want you to: buy more , think its good, and help you to know what your doing. Its different if your in the trade, if you phone up and say your a end user they will give you a phone number of an installer local to you. Even Pyronix do that. Pete Link to comment Share on other sites More sharing options...
Guest ALSEC Posted October 7, 2004 Share Posted October 7, 2004 Who cares if you can or can't download a premier manual from the Texecom website, I can buy a panel from the internet for £80 and get is with that!!! Link to comment Share on other sites More sharing options...
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