Ok so I called out an engineer and they said the Alarm was too old to get parts for so they had to disable the alarm completly and offered to install me a new alarm. Is this true? I know it would be better to have a new alarm but really can't afford one with all the DIY that needs doing, is there anyway of getting it fixed or would that probably cost more than a new one?

Thanks

Sarah

are they saying the control panel is faulty or the sytem

any replacment parts will work with that panel and a new panel will work with any of the existing parts so unless the c/u is shot imho opinion they are fishing for a bigger job

did they charge you to disconnect the system

Hi, they couldn't tell me what was wrong with it as he didn't seem to know he just disconnected the system and charged me

Hi, they couldn't tell me what was wrong with it as he didn't seem to know he just disconnected the system and charged me

I have no problem with his charge.... but he should have been able to test the system and give you a reasonably well detailed explanation of the faults and his overall view of the system and the components.

Exactly

And no it wasnt me.

i know who it was!!!!!!

I have no problem with his charge.... but he should have been able to test the system and give you a reasonably well detailed explanation of the faults and his overall view of the system and the components.

Ditto.

i know who it was!!!!!!

we want head on the block (high one)..

i dont think telling people would acheive much, we , as yet, dont know the full facts so it would not be proffessional to name the company involved.

i think if he is a member, and even if he acted to the highest professional standards, would he be keen to be put under the microscope and 'grilled' buy those who say and beleive they are the dogs nutts, but cannot prove they would have done any better, or prove to him that they are any better?

and all to justify a massive profit of

Edited March 14, 200719 yr by arfur mo

think its the time that we need more info from sarahc about this

were they a regulated firm

did they turn up on time

how long were they on site

did they take there ladders off

how much tea did they drink ( important answer )

what exactly they said and did they leave a customer report

did they say would have to charge but they would knock it off any more work

when could they do the new work

what did she really think of there ability to diagnose a fault

how did she decide on them etc etc

Edited out remark - Arthur

Edited March 14, 200719 yr by arfur mo