i dont think telling people would acheive much, we , as yet, dont know the full facts so it would not be proffessional to name the company involved.

at least the full details would be revealed then and the jury could make its decision. it is this forums reputation (what is left of it at least) on stake FCS.

think its the time that we need more info from sarahc about this

were they a regulated firm

did they turn up on time

how long were they on site

did they take there ladders off

how much tea did they drink ( important answer )

what exactly they said and did they leave a customer report

did they say would have to charge but they would knock it off any more work

when could they do the new work

what did she really think of there ability to diagnose a fault

how did she decide on them etc etc

dont name names though edited out remark - Arthur

ok - where can we place our bet's?

Edited March 14, 200719 yr by arfur mo

were they a regulated firm - No, don't think so. Didn't actually check til just now.

did they turn up on time - They were 20mins late

how long were they on site - 10mins

did they take there ladders off - Yes, to disable the external bell

how much tea did they drink ( important answer ) - None

what exactly they said and did they leave a customer report - They said as it was such an old system parts were unavailable so disconnection was my only option

did they say would have to charge but they would knock it off any more work - They informed me of charge when I booked them although I asked them to come out to fix it

when could they do the new work - Don't know didn't ask them to do more work

what did she really think of there ability to diagnose a fault - He didn't test the system and gave the impression he didn't know how to anyway

how did she decide on them - I got their details of this web site as they were the only ones in my county

I will be shopping around when I am ready to have a new system installed to make sure I get someone reputable

Thanks for everyones help

Sarah

how much tea did they drink ( important answer ) - None

Sarah

somethings not right there for a start lol

I will be shopping around when I am ready to have a new system installed to make sure I get someone reputable

Original poster has decided what she intends to do. Topic closed.