arfur mo Posted August 18, 2006 Share Posted August 18, 2006 hi all, i have UDL on Gardtec panels, and i use it pro-actively by dialing in every month. i would not even concider it as a replacement for the 6 monthly visit - ever. i'd worry that as good as any UDL system is it will not see a new wardrobe placed to obscure the floor safe from a pir. or a new partition erected allowing an unprotected area, even a new boiler fitted next to the panel in a small area. i'm stunned that UDL is thought of as saving an engineers time by releasing him to do 'paperwork' of all things , please tell me how any of the above can ever be achieved or prevented by any UDL system available on any panel? because i just don't beleive it ever can effectively. how many times do you see many scenario's which affect and degrade the alarms performance? yep! ok many of you lot discount me a an old school old fashioned kind of guy, with a bit of a peppery nature. i strongly beleive a big part of a pro-active preventative maintenance visit is to see if the protection needs to be added to, modified or replaced for an altered enviorment. detectors/keypads etc are properly affixed and not worn/misused. doors are properly secured by door furniture, and what about ongoing customer training and advice - a massive weapon against false alarms? not knocking or saying any of you are wrong or not professional if you do a UDL bi-anual, it's your perogative. lets just say it will never ever be for me, visiting as 12 months is far too long imo on a monitored systems by inference protecting valuable of you clients, and especially G3, commercial or high value risk. regs alan ///king arfur_mo sit's down with a stiff whiskey shaking head we have several sites which are capable of doing remote servicing through the Guardall PX I have to admit even with the modems in palce i still send engineers to site for service it. Ijust feel as mentioned before engineers on site help with customer relations. we do however check the system via the modem connection before we send out engineers on callouts and this does help to give valuable information for the engineer. QFA and imo the way it should be done. regs alan If you think education is difficult, try being stupid!!!! Link to comment Share on other sites More sharing options...
Chris Teague Posted August 18, 2006 Share Posted August 18, 2006 I have to admit even with the modems in palce i still send engineers to site for service it. Ijust feel as mentioned before engineers on site help with customer relations.we do however check the system via the modem connection before we send out engineers on callouts and this does help to give valuable information for the engineer. Yep, agree, most clients I have discussed this with prefer to see someone on site, maintaining their system and maintaining a good relationship, which for a smaller firm has to be more important IMO. We don't do it yet & I can't see us doing so, unless asked to by the client. Chris Chris Teague (Sales & Operations Manager) Sightguard Intruder Division Covering the Isle of Wight: - Design, Installation, Maintenance & Takeover of Intruder Alarms, Fire Alarms & Equipment, CCTV, Access Control, Nursecall. Keyholding Service, Guarding & Cash in Transit. SSAIB & NICEIC Registered Tel 01983 884000 / 884440 Any comments / opinions posted could be the voices in my head speaking, but they are my opinion only and do not represent those of my employer or Company Link to comment Share on other sites More sharing options...
Guest Posted August 19, 2006 Share Posted August 19, 2006 There seem to be quite alot of installers who are quite happy to do local UDL from laptops etc, a few who do it via modem from the office. The benefits of both are clear. ... and some idiots do it locally via office modem.. all you need is 3G+SSH+VNC. ... The Bosch software gets the panel to dial the pc 182 days after the comisioning, then every 360 days after, do carry a fully automated check. The panel daily updates its maintenace data base, and any non tripping zones, other potentiola problems are flagged up when the panel dials in. If there are no rpoblems,-no action required, if there are, engineer can be despatched(or phone call to customer made). The automated aspect is obvious, ie less time taken up, more time for running the business and reactive type calls. interesting.. can i choose what it should flag? and can choose it to call immediately in case of low battery etc..? we have several sites which are capable of doing remote servicing through the Guardall PX I have to admit even with the modems in palce i still send engineers to site for service it. Ijust feel as mentioned before engineers on site help with customer relations. we do however check the system via the modem connection before we send out engineers on callouts and this does help to give valuable information for the engineer. QFA! (even the gear ) Link to comment Share on other sites More sharing options...
Darren Cooper Posted August 20, 2006 Share Posted August 20, 2006 Hello Mick, True automated servicing! How is this true automated servicing possible? The tests needed require the customers help to check the bell sounds & strobe works correctly, not to mention walk testing all the detectors. It should be called customer automated servicing. I think in principle it The views above are mine and NOT those of my employer. Link to comment Share on other sites More sharing options...
james.wilson Posted August 20, 2006 Share Posted August 20, 2006 Id like to know where you all get your customers from that they x=care more about number of service visits they get than the cost of the annual serivce contract!!! I think the remote servicing will be good. I agree that 2 site visits are better than 1 remote and 1 site, but even with 6 monthly servicing say month1 and month 6 someone could move the room around the day after the service and this wouldnt be spotted. We will be doing it in time but at the moment we are still doing the 2 service's. securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
Guest Posted August 20, 2006 Share Posted August 20, 2006 Hello Mick, True automated servicing! How is this true automated servicing possible? The tests needed require the customers help to check the bell sounds & strobe works correctly, not to mention walk testing all the detectors. It should be called customer automated servicing. I think in principle it Link to comment Share on other sites More sharing options...
mickfrombosch Posted August 21, 2006 Author Share Posted August 21, 2006 Bosch, looking for sales then now ?We went to the launch. Ask for a rep to come and see us 15+ times Phoned many occasions. And guess what..................Nothing. We have a direct account and use to fit loads of abacus, but sad times i think when a company like yours cant be bothered. Back to the question, Remote servicing I have spoke to many of our customers and they still want to see a face on site checking the system out, and there is the question of the office that gets split in to two which you wont know about for a year, till you next turn up at site. Sorry to hear that, Ive just joined them, so dont shoot me! The reason there possibly wasnt much response is because the existing sales guys mainly concentrate on cctv (right or wrong).I am an intruder specialist, which is why Bosch have recruited me. I wouldlike to see anyone that wants to see me and would be glad to book an appointment, if you are still interested>. Let me know, Mick Mick Gates Regional Sales Manager- Intrusion Products Bosch Security www.boschsecurity.co.uk Link to comment Share on other sites More sharing options...
mickfrombosch Posted August 21, 2006 Author Share Posted August 21, 2006 Hello Mick, True automated servicing! How is this true automated servicing possible? The tests needed require the customers help to check the bell sounds & strobe works correctly, not to mention walk testing all the detectors. It should be called customer automated servicing. I think in principle it Mick Gates Regional Sales Manager- Intrusion Products Bosch Security www.boschsecurity.co.uk Link to comment Share on other sites More sharing options...
Guest Posted August 21, 2006 Share Posted August 21, 2006 I wouldlike to see anyone that wants to see me and would be glad to book an appointment, if you are still interested>. Let me know, Mick please feel free to visit us anytime.. i thou suggest that you pm me with a reasonable price list first. Link to comment Share on other sites More sharing options...
Nova-Security Posted August 21, 2006 Share Posted August 21, 2006 Bosch, looking for sales then now ? We went to the launch. Ask for a rep to come and see us 15+ times Phoned many occasions. And guess what..................Nothing. We have a direct account and use to fit loads of abacus, but sad times i think when a company like yours cant be bothered. Back to the question, Remote servicing I have spoke to many of our customers and they still want to see a face on site checking the system out, and there is the question of the office that gets split in to two which you wont know about for a year, till you next turn up at site. Sorry to hear that, Ive just joined them, so dont shoot me! The reason there possibly wasnt much response is because the existing sales guys mainly concentrate on cctv (right or wrong).I am an intruder specialist, which is why Bosch have recruited me. I wouldlike to see anyone that wants to see me and would be glad to book an appointment, if you are still interested>. Let me know, Mick Would like prices, feel free to give me a ring. www.nova-security.co.uk www.nsiapproved.co.uk No PMs please unless i know you or you are using this board with your proper name. Link to comment Share on other sites More sharing options...
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