Brian c Posted July 28, 2006 Share Posted July 28, 2006 I'd shake on it but I don't know where your hands have been If you don't know......ask. Link to comment Share on other sites More sharing options...
Nova-Security Posted July 28, 2006 Share Posted July 28, 2006 I'd shake on it but I don't know where your hands have been You have been near frank for to long. www.nova-security.co.uk www.nsiapproved.co.uk No PMs please unless i know you or you are using this board with your proper name. Link to comment Share on other sites More sharing options...
Brian c Posted July 28, 2006 Share Posted July 28, 2006 ey, I'm not the one that's been sloping off for the last 3 days after getting an intimate text message. If you don't know......ask. Link to comment Share on other sites More sharing options...
cymruchris Posted July 28, 2006 Author Share Posted July 28, 2006 Ok - Back from the burglary that didn't happen... dammit. Now telecoms isn't my department - but I'm pretty confident we are using some kind of call routing for cheaper calls. In terms of checking what effect this has - this 'magic number' - is it a prefix that needs to be dialled before the normal number to ensure a BT line call is made? If so - could someone enlighten me a bit more via the PM system? I've had all kinds of people looking at this - and if it's something simple - I'm gonna bash their heads together Link to comment Share on other sites More sharing options...
Nova-Security Posted July 28, 2006 Share Posted July 28, 2006 Now telecoms isn't my department - but I'm pretty confident we are using some kind of call routing for cheaper calls. In terms of checking what effect this has - this 'magic number' - is it a prefix that needs to be dialled before the normal number to ensure a BT line call is made?heads together Chris It is a prefix to ensure that calls use BT, as some of the lines call routing companys use do not transmit the right frequencies and cause faults on digis. Your alarm Co should have checked this out striaght away, but then again the big ones are not always the best. Bri, Does that entitle me to another week off www.nova-security.co.uk www.nsiapproved.co.uk No PMs please unless i know you or you are using this board with your proper name. Link to comment Share on other sites More sharing options...
cymruchris Posted July 29, 2006 Author Share Posted July 29, 2006 Does that entitle me to another week off If you are right - you can have 2 weeks off Link to comment Share on other sites More sharing options...
Nova-Security Posted July 29, 2006 Share Posted July 29, 2006 You will need to check with your telecoms people and get your alarm Co to prefix the digis with 1280 But and its a big but, if ever you stop call routing then the digi wont work until the prefix number is removed, best thing woul be having a dedicated line that does not use call routing or upgrade tp dual signalling. Now i can have another week off. Chris, how about a Security Installer Discount card for all our members , if you dont ask... www.nova-security.co.uk www.nsiapproved.co.uk No PMs please unless i know you or you are using this board with your proper name. Link to comment Share on other sites More sharing options...
leesutton Posted July 29, 2006 Share Posted July 29, 2006 I have had this problem before and we found it to be the call routing so we had to prefix with a number but we also found that because all the stores set there alarms at around the same time there was to many signals to the arc so the earlier set stores registered but the ones that was in a queue they didnt register so the arc had to add more lines and we seperated the numbers between the stores....... A bit of a chapter but there you go lee Lee Sutton E-Mail: leesutton@centurianfire.co.uk Website: www.centurianfire.co.uk Phone: 0845 094 9870 CENTURIAN FIRE & SECURITY (part of centurian group limited) Link to comment Share on other sites More sharing options...
mjw Posted July 30, 2006 Share Posted July 30, 2006 Do your lines have broadband installed on them and when (if you have one) does your PDQ machine back itself up??....is this on the same line????? Link to comment Share on other sites More sharing options...
Guest Posted July 30, 2006 Share Posted July 30, 2006 I have had this problem before not necessarily because his panels don't show CommFail/FailureToCommunicate error.. ... but we also found that because all the stores set there alarms at around the same time there was to many signals to the arc so the earlier set stores registered but the ones that was in a queue they didnt register absolutely rubbish ARC in this case! they should follow their line traffic themselves!! so the arc had to add more lines and we seperated the numbers between the stores....... ... and absolutely wrong fix to the problem! Link to comment Share on other sites More sharing options...
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