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SystemQ last won the day on October 4 2010

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  1. From a quick google search I found this; https://www.amazon.co.uk/SECURE-CHANNEL-RECORDER-STORAGE-VIEWING/dp/B00HHBLJ64 Buried in the spec it says: - Power Source DC 19V/3A Power Consumption 60W So if it looks like that one perhaps it needs a19V psu not 12V which may be the problem. If you have a variable bench one you could try that and slowly bring the voltage up, even a 13.8V one (lead acid charger) may boot it up for testing. Paul.
  2. Hi. As indicated above If you want to PM me some details again such as serial number I can look in to this for you but without the serial number I have nothing to go on. And again please remember we don't have any legal right to reset and break in to a DVR that we don't own and do have the owners permission to do so. An analogy may be perhaps if you lost say a mobile phone or tablet you wouldn't want Vodafone or Apple for example resetting it with out establishing who owns it. Similarly you would want us resetting your DVRS that you have fitted with out your permission. However I do understand your frustration so if you can give me a serial number I will look in to it for you. Paul
  3. Hi. If you want to PM me some details again such as serial number I can look in to this for you, as I have no details. Please be aware thought as a Company we have no legal right to reset and break in to a DVR that we don't own and do not have the owners permission to do so. Sometimes a business can go bust on an installer and the installer doesn't get paid. The Company that goes bust may still have the DVR/NVR and may approach us for an admin reset. If when we approach the original installer (purchaser) to see if they would accept us resetting the DVR/NVR for a third party they do sometimes say no as they (the installer) still legal own it. Where an end-user has had a product installed and the Installer has subsequently gone bust and left the enduer with a product that they paid for but the installer no longer trades we would in those circumstances reset the product for them or their new installer.
  4. Yes it is, the serial number is how we do that as we hold details on the original purchaser. We would contact them and ascertain who owns the product.
  5. Hi David. There is a procedure for resetting a password, this has a few security checks in it to establish who owns the DVR. The security checks are there to prevent genuine DVR owners having their DVRs security being compromised by a third party. Similarly, the security checks helps prevent DVRs that are on maintenance agreement with an installer being taken over without the original installers agreement. As the Eko is an old model I don't think this would be the case. Step one will be to get the DVRs serial number. To do this look at the rear of the DVR and you should find it on a small label. If you can not find the label simply switch off the DVR and reboot it with a monitor attached, during the boot up the AlienDVR will display its serial number and model, note these down. With this data ring “Robert” at System Q Ltd and he will guide you through the process. Telephone 01246 200 000 press Option 6 -ask for Robert Paul.
  6. Hi Dale. I will get Mike to call you on the mobile, it will help speed up any diagnostics as he did the testing for you here at SQ. Cheers, Paul.
  7. Hi Dale. Yes we could if you PM me your details I will email you the VoiceOff PCB only cost. I have our electronics designer who is looking at some amps we use for other applications to see if one of those could be adapted as it would be smaller and neater solution. Cheers, Paul.
  8. Hi Dale. I have got the tech guys to do a few further tests and they say it will produce some sound without an amplifier, but as thought its too quiet to really be of any use. Ideally you would need to use a basic audio amp and they have drawn up a schematic of how it would be wired. You could get a basic audio amp for something like this perhaps online? I will have a look if we have anything that small and simple that would do the job and let you know. Paul. DoorKnox Audio and AlienDVR.pdf
  9. Hi Dale. In regards the direction of audio. I think it may look for what to do with alarms and sound based on where the audio line sits in reference to ground, but I need to ask the tech team as to how it exactly works. It may be possible for you to create a solution yourself but I can check next week what the possibilities are and you can choose. I would agree the VoiceOff is a tad big for your application. We are designing a new case for it so it will be “prettier” but that will not reduce its size. As a last resort, if you are stuck we could supply you with a VoiceOff PCB only as we manufacturer the VoiceOff in house. (this would be lower cost) This may allow you to hide it somewhere else and drive the door cameras speaker via the VoiceOff? Paul.
  10. Hi Dale. I’m not sure if there is way that you can do this just with the outside door camera unit and DVR as I’m not sure if the outside unit contains the correct amplifier as the DVR itself doesn't have one. The VoiceOff unit does indeed have an Amp so the support team would suggest this. I’m not in the office today but will be late on Monday or Tuesday so I will check with the tech team what data we do have on it if you wish to create your own solution without the VoiceOff. Paul.
  11. Hi Steve. I had a look at our logs of your account. 2008 was the first time you ever traded with us. You placed two orders totalling £xxx In October 2008 you put your account in to dispute as you said you had already paid us but we hadn’t received any payment cheque or otherwise from you. In November 2008 you did send us a “replacement” cheque. Your account was not closed or removed. In 2009 you placed a further order for £xxx At the end of 2009 your account was closed by RBS whom we use to collect our sales ledger. They closed it through lack of use but would re-open it if requested, they could not justify retaining an account and maintaining credit check for your 3 orders over this two year period. All account that are not used are closed after six months of inactivity, and if someone wishes to re-open an account we will gladly instigate this and for you also. In 2011 you placed another order with us for £xx which you paid for by credit card. Whilst I apologise if you feel your account has been miss-handled the above is an accurate record of your trading with us. Paul.
  12. Hi, please can you contact me regarding a cct715 system, i need a copy of the viewer software and need to know what size flash card the system can handle. Please email me back at daniel@fusionet-leisure.co.uk, Kind Regards Daniel

  13. Hi Neil. I will see if I can sort a different fascia for you if you want it. The fan will come fitted and will have been connected and tested. If you have asked for the unit commissioned silent it will be disconnected, if not it will come connected. , Paul.
  14. Hi. Power supplies- We supply them all with a fan so that customers can connect it if required. (BTW its already fitted in the unit, not loose in the packaging) Please note the power supply is external to the DVR this is because when its built in to the DVR case it needs to be the PC style that also has its own fan. The external power supply can easily dispipate its heat just through its own case. This means the EKO can be totally silent. There are two case styles because some customers liked the Prolite DVR case and as the EKO is almost identicle to the Prolite in features it makes sence to enable those customers to carry on supplying the equivenlent of the Prolite at quite a cost saving. The second case was simply introduced as an alternative to give installers some flexibility is style and branding. As the second case is lower cost to manufacture this unit is £10 less on the trade price. The Eko will be in the next catalogue that you should receive I believe at the end of this week or early next week. If you PM me your email I will send you a PDF of the whole alien range in features so you can compare. , Paul.
  15. Hi. As per my comments on my first reply you can put the units closer together if you wish but you may require additional directional antennas. Everybody has genuinely tried to help you and be courteous to you and nothing else, this both before you have posted your comments and after. David said he did speak to you yesterday and did apologise for any misunderstanding about the product instructions. His actual call log is as below. I will ask David for your contact details and call you. Paul. <<<<<<<<<< 18/07/2011 16:53 David-Hewitt >>>>>>>>>> Alan says that he is not happy as he has just been told by technical that he needs to separate his receivers by at least 5m He said that this information should be in the instructions I have told him that I agree the information should be in the instructions and I will check and if it is missing I will make sure that it is inserted <<<<<<<<<< 18/07/2011 10:20 Lisa-Sperry >>>>>>>>>> Spoke to customer having issues with the MITKIT, transferred him through to technical to try to resolve the situation - follow up
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