Trade, really? I can see why he was arsey but I didn't realise. It was a genuine question I asked him but his reaction was off the scale.. I can't deal with that kind of person..
Oh, that doesn't sound great. We had a new service manager when I was at Kings, he came from BT and to be fair made loads of changes, really made his mark and I felt he changed a lot of the way Kings operated (from a service perspective) for the better. Obviously he got the bullet.
Optical isolator - as it says on the tin.. Can you reconfigure the 232 port on C4 to do something else (doesn't matter what) to prove it works properly? Might be putting out ***** and killing the panel?
Any recent C4 firmware updates been applied? Try updating panel firmware? Do you have a ground between C4 and panel on 232? Does it still do it when you physically disconnect C4 and set from keypad?
We use an A5 log book which has NCR handover cert and ROC in the back so one left on site and one back to office. There is a separate A4 handover checklist which is returned to office. I'm wondering if we can also do a table type page for as fitted in NCR as well?