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SystemQ

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SystemQ last won the day on October 4 2010

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About SystemQ

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    Chesterfield

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  1. Password

    Hi. As indicated above If you want to PM me some details again such as serial number I can look in to this for you but without the serial number I have nothing to go on. And again please remember we don't have any legal right to reset and break in to a DVR that we don't own and do have the owners permission to do so. An analogy may be perhaps if you lost say a mobile phone or tablet you wouldn't want Vodafone or Apple for example resetting it with out establishing who owns it. Similarly you would want us resetting your DVRS that you have fitted with out your permission. However I do understand your frustration so if you can give me a serial number I will look in to it for you. Paul
  2. Password

    Hi. If you want to PM me some details again such as serial number I can look in to this for you, as I have no details. Please be aware thought as a Company we have no legal right to reset and break in to a DVR that we don't own and do not have the owners permission to do so. Sometimes a business can go bust on an installer and the installer doesn't get paid. The Company that goes bust may still have the DVR/NVR and may approach us for an admin reset. If when we approach the original installer (purchaser) to see if they would accept us resetting the DVR/NVR for a third party they do sometimes say no as they (the installer) still legal own it. Where an end-user has had a product installed and the Installer has subsequently gone bust and left the enduer with a product that they paid for but the installer no longer trades we would in those circumstances reset the product for them or their new installer.
  3. Password

    Yes it is, the serial number is how we do that as we hold details on the original purchaser. We would contact them and ascertain who owns the product.
  4. Password

    Hi David. There is a procedure for resetting a password, this has a few security checks in it to establish who owns the DVR. The security checks are there to prevent genuine DVR owners having their DVRs security being compromised by a third party. Similarly, the security checks helps prevent DVRs that are on maintenance agreement with an installer being taken over without the original installers agreement. As the Eko is an old model I don't think this would be the case. Step one will be to get the DVRs serial number. To do this look at the rear of the DVR and you should find it on a small label. If you can not find the label simply switch off the DVR and reboot it with a monitor attached, during the boot up the AlienDVR will display its serial number and model, note these down. With this data ring “Robert” at System Q Ltd and he will guide you through the process. Telephone 01246 200 000 press Option 6 -ask for Robert Paul.
  5. integrate door entry camera with dvr

    Hi Dale. I will get Mike to call you on the mobile, it will help speed up any diagnostics as he did the testing for you here at SQ. Cheers, Paul.
  6. integrate door entry camera with dvr

    Hi Dale. Yes we could if you PM me your details I will email you the VoiceOff PCB only cost. I have our electronics designer who is looking at some amps we use for other applications to see if one of those could be adapted as it would be smaller and neater solution. Cheers, Paul.
  7. integrate door entry camera with dvr

    Hi Dale. I have got the tech guys to do a few further tests and they say it will produce some sound without an amplifier, but as thought its too quiet to really be of any use. Ideally you would need to use a basic audio amp and they have drawn up a schematic of how it would be wired. You could get a basic audio amp for something like this perhaps online? I will have a look if we have anything that small and simple that would do the job and let you know. Paul. DoorKnox Audio and AlienDVR.pdf
  8. integrate door entry camera with dvr

    Hi Dale. In regards the direction of audio. I think it may look for what to do with alarms and sound based on where the audio line sits in reference to ground, but I need to ask the tech team as to how it exactly works. It may be possible for you to create a solution yourself but I can check next week what the possibilities are and you can choose. I would agree the VoiceOff is a tad big for your application. We are designing a new case for it so it will be “prettier” but that will not reduce its size. As a last resort, if you are stuck we could supply you with a VoiceOff PCB only as we manufacturer the VoiceOff in house. (this would be lower cost) This may allow you to hide it somewhere else and drive the door cameras speaker via the VoiceOff? Paul.
  9. integrate door entry camera with dvr

    Hi Dale. I’m not sure if there is way that you can do this just with the outside door camera unit and DVR as I’m not sure if the outside unit contains the correct amplifier as the DVR itself doesn't have one. The VoiceOff unit does indeed have an Amp so the support team would suggest this. I’m not in the office today but will be late on Monday or Tuesday so I will check with the tech team what data we do have on it if you wish to create your own solution without the VoiceOff. Paul.
  10. PLANET CCTV alias System Q

    Hi Steve. I had a look at our logs of your account. 2008 was the first time you ever traded with us. You placed two orders totalling £xxx In October 2008 you put your account in to dispute as you said you had already paid us but we hadn’t received any payment cheque or otherwise from you. In November 2008 you did send us a “replacement” cheque. Your account was not closed or removed. In 2009 you placed a further order for £xxx At the end of 2009 your account was closed by RBS whom we use to collect our sales ledger. They closed it through lack of use but would re-open it if requested, they could not justify retaining an account and maintaining credit check for your 3 orders over this two year period. All account that are not used are closed after six months of inactivity, and if someone wishes to re-open an account we will gladly instigate this and for you also. In 2011 you placed another order with us for £xx which you paid for by credit card. Whilst I apologise if you feel your account has been miss-handled the above is an accurate record of your trading with us. Paul.
  11. Hi, please can you contact me regarding a cct715 system, i need a copy of the viewer software and need to know what size flash card the system can handle. Please email me back at daniel@fusionet-leisure.co.uk, Kind Regards Daniel

  12. Alien Eko Dvr

    Hi Neil. I will see if I can sort a different fascia for you if you want it. The fan will come fitted and will have been connected and tested. If you have asked for the unit commissioned silent it will be disconnected, if not it will come connected. , Paul.
  13. Alien Eko Dvr

    Hi. Power supplies- We supply them all with a fan so that customers can connect it if required. (BTW its already fitted in the unit, not loose in the packaging) Please note the power supply is external to the DVR this is because when its built in to the DVR case it needs to be the PC style that also has its own fan. The external power supply can easily dispipate its heat just through its own case. This means the EKO can be totally silent. There are two case styles because some customers liked the Prolite DVR case and as the EKO is almost identicle to the Prolite in features it makes sence to enable those customers to carry on supplying the equivenlent of the Prolite at quite a cost saving. The second case was simply introduced as an alternative to give installers some flexibility is style and branding. As the second case is lower cost to manufacture this unit is £10 less on the trade price. The Eko will be in the next catalogue that you should receive I believe at the end of this week or early next week. If you PM me your email I will send you a PDF of the whole alien range in features so you can compare. , Paul.
  14. Ir Sender/repeater

    Hi. As per my comments on my first reply you can put the units closer together if you wish but you may require additional directional antennas. Everybody has genuinely tried to help you and be courteous to you and nothing else, this both before you have posted your comments and after. David said he did speak to you yesterday and did apologise for any misunderstanding about the product instructions. His actual call log is as below. I will ask David for your contact details and call you. Paul. <<<<<<<<<< 18/07/2011 16:53 David-Hewitt >>>>>>>>>> Alan says that he is not happy as he has just been told by technical that he needs to separate his receivers by at least 5m He said that this information should be in the instructions I have told him that I agree the information should be in the instructions and I will check and if it is missing I will make sure that it is inserted <<<<<<<<<< 18/07/2011 10:20 Lisa-Sperry >>>>>>>>>> Spoke to customer having issues with the MITKIT, transferred him through to technical to try to resolve the situation - follow up
  15. Ir Sender/repeater

    Hi. I am sorry that you are not satisfied with the VideoMitters. Since its launch we have sold just over one thousand units on a sale or return basis, just one pair has been return to us. If you are dissatisfied with them you are very welcome to return these items for a full credit, no quibble. I have spoken to David Hewitt who spoke with you yesterday. He said he would look in to the instructions of the product and if information was missing or misleading that he would see it was included/amended asap. David said that he informed you of these intentions also. If transmitters use omni-directional (transmit in all directions) antennas they do need to be kept a reasonable distance apart. As I guide line I would suggest 2-5mtrs for low powered radio devices (such as the VideoMitters). If the transmitter is higher powered this distance increases. If however the transmitters use additional directional antennas then you can bring the transmitters closer together as the radiated transmission will not spread to the transmitters situated adjacent to each other. The actual design of the system taking in to account all the components used and the site conditions will truly dictate what can be situated where. As the Videomitters contains a full hand shaking routine with two way communications then the “receivers” need to be thought off as “transmitters” for design purposes. They have been labelled receivers so that engineers understand which device to put at which end. Perhaps this two way transmission has been a confusing point for which I apologise. We call them receivers to help installers understand what to put where and not to mislead. Regarding the transmission distance they will do 200m line of site on open terrain, ie ideal condition with the antennas supplied. With the external antennas they will do up to 1KM. You indicated that you had only got 40m in a basement so if you can elaborate more then I could perhaps try and help identify if there are other environment conditions at play, with such a short distance and line of sight is there a reason you did not cable as it would generally be the most cost effective option if there is nothing in between two points in the same room? local environmental conditions can effect all radio equipment. In the London bombings the fires services radios didn’t work underground in the tube stations for example. Similarly, other transmission equipment and the structure of building can all have a detrimental effect on range, however this can be easily overcome with the addition of external antennas. We are working on producing a an RF design guide as when installing radio transmission equipment there is a host of factors that need to be taken in to account and product instructions alone can not not teach all the skills and can cover ever scenario that will crop up. RF installation design is both an art and a science meaning you can have rules for installation but they will still not definitely work on every site which is when the art of the installer is also just as important as the rules of the instructions. I hope this note goes some way in rebuilding your confidence in the product and I can add that they have been used from farms to prisons with great success where other transmission products have failed. When I have finished writing this guide I will send it to you to see if you think its comprehensive. , Paul.
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