Jump to content
Security Installer Community

Customer Base


Guest Fused Spur

Recommended Posts

Guest Fused Spur

Any suggestions on increasing our customer base, especially maintenence contracts.

Apart from time and recomendations what has worked for you in the past?

Quality work is good for us but doesnt allways meet the targets set by myself and the accountant. Over time this will come good, maintaining a good reputation but the bank manager doesnt allways see it that way.

ideas and input allways wellcomed

Fused Spur

Link to comment
Share on other sites

Any suggestions on increasing our customer base, especially maintenence contracts.

Apart from time and recomendations what has worked for you in the past?

Quality work is good for us but doesnt allways meet the targets set by myself and the accountant. Over time this will come good, maintaining a good reputation but the bank manager doesnt allways see it that way.

ideas and input allways wellcomed

Fused Spur

When you do a job:-

  1. Leave leaflets or call at property nearby.
  2. Ask the customer if they know anyone that might be interested in your services.
  3. Keep a look out for old bellboxes in the area and offer the householder a preferential rate to check/maintain/upgrade their old system.

Link to comment
Share on other sites

Guest Cerberus NI
Any suggestions on increasing our customer base, especially maintenence contracts.

Apart from time and recomendations what has worked for you in the past?

Quality work is good for us but doesnt allways meet the targets set by myself and the accountant. Over time this will come good, maintaining a good reputation but the bank manager doesnt allways see it that way.

ideas and input allways wellcomed

Fused Spur

Hit multiples in your area and see if they'll entertain a comparitive quote over their present service provider.For them at least it gives them a lever to work on their present price with and for you it might show that their present company is taking the P!

Link to comment
Share on other sites

see if they'll entertain a comparitive quote over their present service provider.For them at least it gives them a lever to work on their present price with and for you it might show that their present company is taking the P!

Find out they have a balance of a 5yr contract to run & get sued for poaching the first co's control equipment?

Link to comment
Share on other sites

Yep it can cause upset if contacting other peoples systems, i know a few have had NSI come down on them.

I'd have thought that would only apply if you're specifically going after other peoples customers. If you're just generally leaflet dropping to people with alarms then all's fair. you'd have thought?

Link to comment
Share on other sites

Leaflets are a waste of time, effort, money etc etc, tried, tested and toss is about all I can say. Keep the customers you have happy and that's about the only key to new work, they will do the rest, it just takes time. Poaching isn't the way to go as it just causes trouble, I know someone who's done this and is now banned from the other companies trade counter which he used for electrical goods, the customers droped him in it!! lol

CCTV Intruder Access Control

Tony Hughes, Proprietor,

TRADE MEMBER

Link to comment
Share on other sites

Guest Fused Spur

THANKS FOR THE FEEDBACK FELLAS.

MAYBE WE COULD KEEP THIS POST UPDATED TO GIVE EACH OTHER IDEAS WHEN WE FIND SOMETHING HAS WORKED.

TO ADD, WE HAVE JUST STARTED USING LEAFLETS IN ESTATE AGENTS ON THERE DESKS (FINGERS CROSSED)

Link to comment
Share on other sites

Archived

This topic is now archived and is closed to further replies.

  • Recently Browsing   0 members

    • No registered users viewing this page.

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.