Stealth Posted April 18, 2005 Share Posted April 18, 2005 Hi all. Just been round to see a mate. He's got a problem with his pc (i think). He connects to his broadband line ok, PC showing connected, but when he tries to browse the net, open outlook or any other internet programs it not connecting or seeing the connection? He has spoke to the ISP they say it is a pc fault. Have checked out connection settings in control panel all ok. Any ideas fellas it's driving him nuts? Chubb Service Engineer Link to comment Share on other sites More sharing options...
amateurandy Posted April 18, 2005 Share Posted April 18, 2005 Hi all.Just been round to see a mate. He's got a problem with his pc (i think). He connects to his broadband line ok, PC showing connected, but when he tries to browse the net, open outlook or any other internet programs it not connecting or seeing the connection? He has spoke to the ISP they say it is a pc fault. Have checked out connection settings in control panel all ok. Any ideas fellas it's driving him nuts? 49202[/snapback] The first thing I would try is another PC on the same connection to "prove" where the problem lies. Have you got a laptop you can take round to him? Is it ADSL or cable broadband, router or USB modem? And does the icon appear in the system tray or not when you connect? Also, open a command prompt window and run ipconfig or ipconfig/all and see what that says (post it here if you can) Link to comment Share on other sites More sharing options...
datadiffusion Posted April 18, 2005 Share Posted April 18, 2005 Hi all.Just been round to see a mate. He's got a problem with his pc (i think). He connects to his broadband line ok, PC showing connected, but when he tries to browse the net, open outlook or any other internet programs it not connecting or seeing the connection? He has spoke to the ISP they say it is a pc fault. Have checked out connection settings in control panel all ok. Any ideas fellas it's driving him nuts? 49202[/snapback] Had this a few years ago, same thing, connected OK and settings looked fine but refused to actually do anything. I uninstalled and reinstalled TCP/IP and it worked a treat. p.s Has he recently removed any antivirus or more likely firewall software? Stu. So, I've decided to take my work back underground.... to stop it falling into the wrong hands  Link to comment Share on other sites More sharing options...
Stealth Posted April 18, 2005 Author Share Posted April 18, 2005 Running on ADSL, USB modem. Icon does show in the system tray! How do i do the command prompt bit? Andy Chubb Service Engineer Link to comment Share on other sites More sharing options...
Stealth Posted April 18, 2005 Author Share Posted April 18, 2005 Not sure about the antivirus/firewall, will find out How do i do the TCP/IP Uninstall reinstall? Chubb Service Engineer Link to comment Share on other sites More sharing options...
j.paul Posted April 18, 2005 Share Posted April 18, 2005 How do i do the command prompt bit? Andy 49205[/snapback] Start, then run, type "CMD" There are no stupid questions, but there are a LOT of inquisitive idiots. Link to comment Share on other sites More sharing options...
Guest Posted April 18, 2005 Share Posted April 18, 2005 For command prompt go to start -> Run and type command and hit enter. Type ipconfig /all and post the results. For TCP\IP right click My Network Places, select Properties. Right click the offending connections entry and select Properties. Select TCP\IP and click Remove. Close it down and re navigate your way there and select Add. Select Protocol, then TCP\IP. Or something similar to that, I can't remember the ending from memory. Link to comment Share on other sites More sharing options...
Stealth Posted April 18, 2005 Author Share Posted April 18, 2005 Thanks fellas. Will report back with info!! Will see him tomorrow and get some results. Chubb Service Engineer Link to comment Share on other sites More sharing options...
Rich Posted April 18, 2005 Share Posted April 18, 2005 In Internet Explorer; Tools > Internet options > Connections > Lan Settings and select automatic detect settings. Link to comment Share on other sites More sharing options...
Guest Posted April 18, 2005 Share Posted April 18, 2005 In Internet Explorer;Tools > Internet options > Connections > Lan Settings and select automatic detect settings. 49216[/snapback] Also, check that 'dial my default connection' is ticked, and the broadband connection is default. Link to comment Share on other sites More sharing options...
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