Dear all,

I have a battery fault on my Texecom Premier Elite 48. I have replaced the battery with a correct new one but i am unable to clear the fault, either as a master user or by using the engineering code.

Any suggests on what to try next?

I’m thinking of backup up the system and then doing a default reset.

have you powered it down & restarted it ?

Are you sure its the panel battery? Where did you purchase the replacement battery, if its been sitting on a shelf for years it will be as flat as the one you replaced it with. How old was the original battery? Anything over four years could have been slowly killing the charging circuit? It could be a resettable fuse on the CPU so as Happy says restart the panel and powering up mains first followed by battery, if that doesnt fix it check the charging circuit next.

Testing the batteries with a meter would be a good start. Suppliers with low turnover of alarm kit often give you duff or discharged batteries.

If the new battery is known good, sometimes a power cycle is required.