frenchman Posted November 14, 2020 Share Posted November 14, 2020 Hi everyone, recently purchased a microsoft surface laptop and annoyingly can not connect to Tex panel via Wintex. The USB comms lead doesn't give any flashing and the software keeps coming back with " Com port specified not available". I believe it might be a driver issue but no idea where to go from here. Any pointers would be greatly appreciated. thanks in advance. yann. Quote Link to comment Share on other sites More sharing options...
sixwheeledbeast Posted November 14, 2020 Share Posted November 14, 2020 Most likely it's down to the COM port selected, try different combination of physical ports and COM port until you get a connection? Setup > Modem > PC-COM If it's the fancy newish black lead I would expect the FTDI driver to install automatically on first connection, but I don't really play much with Windows. Quote Link to comment Share on other sites More sharing options...
frenchman Posted November 14, 2020 Author Share Posted November 14, 2020 I've tried a few different port but no luck, when i go to device manager it shows that the drive needs updating but no idea where to go from there Quote Link to comment Share on other sites More sharing options...
BLWTechServices Posted November 14, 2020 Share Posted November 14, 2020 Here's a link to the driver you need: https://www.ftdichip.com/Drivers/VCP.htm The best option is to select the "Setup Executable" version from the comments column. 1 Quote Link to comment Share on other sites More sharing options...
sixwheeledbeast Posted November 14, 2020 Share Posted November 14, 2020 I would expect something like right click properties and then find the update drivers option? Would suggest it's best to let Windows do it if you can, especially as it seems to know it need updating. Quote Link to comment Share on other sites More sharing options...
james.wilson Posted November 14, 2020 Share Posted November 14, 2020 A 4 hours ago, sixwheeledbeast said: I would expect something like right click properties and then find the update drivers option? Would suggest it's best to let Windows do it if you can, especially as it seems to know it need updating. Agreed Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
frenchman Posted November 15, 2020 Author Share Posted November 15, 2020 All sorted, thanks gents. Windows would not do it by itself for some reason, but the FTDI website was of great help, thanks for the tip BLWTechServices. Quote Link to comment Share on other sites More sharing options...
BLWTechServices Posted November 15, 2020 Share Posted November 15, 2020 4 hours ago, frenchman said: All sorted, thanks gents. Windows would not do it by itself for some reason, but the FTDI website was of great help, thanks for the tip BLWTechServices. You're very welcome, glad to help Quote Link to comment Share on other sites More sharing options...
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