Ray phillips Posted June 30, 2020 Share Posted June 30, 2020 Hi all After some advice on an intercomm I was recently asked to change, only been doing them a year or so so still got a lot to learn. The old video intercomm a Genway 4 wire was being problematic so changed it for a similar 4 wire unit which is for a doctors surgery. Video & audio works fine just wont open the door when button pressed. On the Genway you could open the door from the handset but the new one wont work when button pressed on the internal staion. It's an auto door if that helps. On the Genway there was a 2nd output for the door cable on the back of the intercomm. Any guidance appreciated. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/43942-door-intercomm-issue/ Share on other sites More sharing options...
PeterJames Posted June 30, 2020 Share Posted June 30, 2020 You just said I have a piece of string, how long is it? in order to help you we need proper info like. What have you replaced it with? what lock is in situ? how have you wired it? Link to comment https://www.thesecurityinstaller.co.uk/community/topic/43942-door-intercomm-issue/#findComment-503140 Share on other sites More sharing options...
Ray phillips Posted June 30, 2020 Author Share Posted June 30, 2020 (edited) Forgot to upload pics Old unit was a 4 wire Genway, the door cables were connected to the back of the door station from a 2nd output which is the 2nd white connector block on rear panel photo. The new unit is a ccl which is also 4 wire with 2 black for connection to door lock. Also it is existing cabling video and audio work fine just door release having problems with. Edited June 30, 2020 by Ray phillips Link to comment https://www.thesecurityinstaller.co.uk/community/topic/43942-door-intercomm-issue/#findComment-503144 Share on other sites More sharing options...
james.wilson Posted June 30, 2020 Share Posted June 30, 2020 i presume you need a clean switch to operate your auto door, is the output a switched 12v? securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/43942-door-intercomm-issue/#findComment-503146 Share on other sites More sharing options...
Ray phillips Posted June 30, 2020 Author Share Posted June 30, 2020 18 minutes ago, james.wilson said: i presume you need a clean switch to operate your auto door, is the output a switched 12v? Not sure how do I find out. Output from what ? Link to comment https://www.thesecurityinstaller.co.uk/community/topic/43942-door-intercomm-issue/#findComment-503147 Share on other sites More sharing options...
james.wilson Posted June 30, 2020 Share Posted June 30, 2020 58 minutes ago, Ray phillips said: 4 wire with 2 black for connection to door lock what have you connected this to? securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/43942-door-intercomm-issue/#findComment-503148 Share on other sites More sharing options...
Ray phillips Posted June 30, 2020 Author Share Posted June 30, 2020 2 minutes ago, james.wilson said: what have you connected this to? Tried connecting the 2 blk wires from door station to the red & black from door but no joy. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/43942-door-intercomm-issue/#findComment-503149 Share on other sites More sharing options...
james.wilson Posted June 30, 2020 Share Posted June 30, 2020 im not suprised your lucky you didnt damage something. ie the sliding door controller they arnt cheap You need to check whats on those black wires when, i dont have the manual in my hand. Id assume they are designed to go to a lock release not a door controller for a sliding door securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/43942-door-intercomm-issue/#findComment-503150 Share on other sites More sharing options...
Ray phillips Posted June 30, 2020 Author Share Posted June 30, 2020 11 minutes ago, james.wilson said: im not suprised your lucky you didnt damage something. ie the sliding door controller they arnt cheap You need to check whats on those black wires when, i dont have the manual in my hand. Id assume they are designed to go to a lock release not a door controller for a sliding door Your probably right james, when the release button on the intercomm is pressed you get a reading of the 2 blk wires. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/43942-door-intercomm-issue/#findComment-503151 Share on other sites More sharing options...
james.wilson Posted June 30, 2020 Share Posted June 30, 2020 Great whats the reading? securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/43942-door-intercomm-issue/#findComment-503152 Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now