Hi, I am new to the forum. Ever since I installed Home Control + app to my phone, I have had this ongoing, sporadic issue; when I go to log in, this message appears: "system is not polling to the cloud", or it will say "no internet connection". Obviously, I am then unable to log in. As I said, this happens sporadically, as I can sometimes use the app.
Can anyone tell me where I am going wrong?
Thanks in advance!

Gav

15 minutes ago, Gav1978 said:

Hi, I am new to the forum. Ever since I installed Home Control + app to my phone, I have had this ongoing, sporadic issue; when I go to log in, this message appears: "system is not polling to the cloud", or it will say "no internet connection". Obviously, I am then unable to log in. As I said, this happens sporadically, as I can sometimes use the app.
Can anyone tell me where I am going wrong?
Thanks in advance!

Gav

WiFi problem?

 

Assuming when you get the problem your internet is actually present 

My mobile has displayed full signal strength at times of not polling.

 

I am currently ending my contract with BT to go with Talk Talk, so perhaps this may resolve the issue?

 

Will report back with the results.

 

fss means nothing. How many times have you had Signal but can't make a call. If the signal is important use something that polls and ensures the path is actually there.

I'll install Homecontrol onto my partners phone and try that when mine fails.

4 hours ago, Gav1978 said:

My mobile has displayed full signal strength at times of not polling.

 

I am currently ending my contract with BT to go with Talk Talk, so perhaps this may resolve the issue?

 

Will report back with the results.

 

As James having full bars doesn't mean mean path established

All sorted now, I've been with a different broadband provider for the last 2 weeks, and have successfully polled everyone.

 

Thanks again for the advice