if you use home3 / home4 numbers iirc these will dial a phone there  are 4 different tones depending on the alarm event

Ah. 

An impressive memory James and quite right. I have entered the mobile number for Home 3 and adjusted the Triggers so only Intruder will activate the call.

 

Unfortunately I still haven't been able to get around the problem I was experiencing initially, that as soon as I plug the phone line into the alarm system, the phone line becomes constantly engaged (if I pick up a normal phone I can hear a constant tone).

 

I have tried deleting the main account number and phone number, since I am not using them and the manual says that it will dial Home 3 when it gets a Comm Fail from the main line.

 

So I would have assumed the call to the main number fails -> then I get the 'tone' call to my mobile. Any ideas, why it is constantly engaged? Is the connection correct (I have re-posted photo below)? I know this set up was working with the previous owner who had a maintenance contract with the installer so had assumed this wasn't the problem.

 

Richard.

 

 

Is the digi set up as dual reporting? Change it to single,put a dummy account in and telephone number,set fail to comm to 1 and number of rings to 20 restart panel and try again..

Thanks goncall. I've entered the settings as you said and input dummy account and phone number. Hopefully a simple question... how do you restart panel?

Just power it down and back up 

whats plugged into the phone socket on the panel?

What have you got plugged in the black socket

I was hoping there would be a restart button. I've turned the power off at the fusebox and the control panel is still being powered by the battery I assume. Is there an easy way to disconnect it? I've tried pliers but nothing shifted and don't want to get too hands on as not sure how safe that would be. Attached a photo of the battery, which I assume I need to disconnect to reset the panel...

Just pull one of the legs off