5 minutes ago, al-yeti said:

How you know no tampers?

 

And what you mean pointing out the window?

 

Did sub have a disagreement with installer and decided to try and do rest themselves? And your related?

 

 

Zone 9 was set as door contact. Gap within tolerance, just but the door had play on it so removed to align a bit better. No Tamper

Zone 1 PIR was on the wall above door pointing out of the window onto the pavement through vertical blinds, Removed to relocate. No Tamper

 

I don't know if it was a sub who installed it. No log book on site and company did not say.  Customer not aware of a sub just main contractor as a point of contact.

 

Sure there wasn't a dispute between a sub and company because I was sent the EMCS Netport printout which shows Zone 1 PIR as an issue from install and told it was probably a user error. 

 

I am not related to these companies in any way. just got a phone call from installer and asked to do the call out because the customer wanted to be able to alarm the system for the weekend.

8 minutes ago, norman said:

Don't understand why they wouldn't get the original installer back to rectify? More to this imo. 

Think it probably was subbed out to a local company and at first, the installer from Leeds just assumed from the Netport signals it was an entry/exit issue that the user was not understanding. Because the customer was happy not to use alarm until the weekend and they had tried to get install engineer back to site but hadn't been able to, probably because they were busy on something else.

As I say I am relatively new to this game and so have no particular allegiance to any other companies so am finding the big companies have started to ring me when they need something done in a hurry. I don't do sub-contract work but don't mind helping out someone in the hope that one day I might need some help. Lol

20 minutes ago, InspireSecurity said:

am finding the big companies have started to ring me when they need something done in a hurry.

 

so XYZ security ring up out the blue & ask can you do "x" next tuesday?

 

maybe pop an email to you to confirm & you pop along &  do it ?

I had that happen quite a few times, to reset a fire panel or swop out a DVR. But the phone call has never been direct from the sec company, always from a recruiter first. 

8 hours ago, norman said:

Don't understand why they wouldn't get the original installer back to rectify? More to this imo. 

Think it probably was subbed out to a local company and at first, the installer from Leeds just assumed from the Netport signals it was an entry/exit issue that the user was not understanding. Because the customer was happy not to use alarm until the weekend and they had tried to get install engineer back to site but hadn't been able to, probably because they were busy on something else.

As I say I am relatively new to this game and so have no particular allegiance to any other companies so am finding the big companies have started to ring me when they need something done in a hurry. I don't do sub-contract work but don't mind helping out someone in the hope that one day I might need some help. Lol

8 hours ago, MrHappy said:

 

so XYZ security ring up out the blue & ask can you do "x" next tuesday?

 

maybe pop an email to you to confirm & you pop along &  do it ?

Company rang me directly, presume from Google as so far away to ask if could help out then sent down email with details on of site etc and Netport log, enginners code. and contracted rate.

 

I thought this was the norm as only started this topic because some of the gear was Orisec which I hadn't seen before.

 

1 hour ago, InspireSecurity said:

Company rang me directly, presume from Google as so far away to ask if could help out then sent down email with details on of site etc and Netport log, enginners code. and contracted rate.

 

I thought this was the norm as only started this topic because some of the gear was Orisec which I hadn't seen before.

 

you mentioned NSI ?

 

Perhaps I'm mistaken, but I thought you'd either have to be approved by NSI or suitable screened to be a sub contractor rather than found by google ?

You'd be surprised!

 

Only one national I've worked for has done a proper vetting.  

 

That was Stanley banking division, working on a contract which specifically stated no contractors !

7 minutes ago, scrimshanker said:

which specifically stated no contractors !

 

lol

 

39 minutes ago, MrHappy said:

 

you mentioned NSI ?

 

Perhaps I'm mistaken, but I thought you'd either have to be approved by NSI or suitable screened to be a sub contractor rather than found by google ?

4

Definitely mistaken in practice. lol 

 

 

40 minutes ago, InspireSecurity said:

Definitely mistaken in practice. lol 

 

 

so you went from south coast to leeds to do a call out? 

 

so whats the rate for call out to leeds from south coast? must be good money , 6hour drive? one way