//.National Installer.// charged a mate of mine £90 to disconnect his, i wouldn't like that to happen to anyone again if they can do it themselves in about 30 seconds.

22389[/snapback]

but not all people can do it themselves...mitch may be a good to a point...but the point is....not to let diy'ers loose with pro equipment...which in turn damages the industry..

22392[/snapback]

fair point i suppose, but as i'm sure you are aware it isn't very difficult on that particular panel.

//.National Installer.// charged a mate of mine £90 to disconnect his, i wouldn't like that to happen to anyone again if they can do it themselves in about 30 seconds.

22389[/snapback]

but not all people can do it themselves...mitch may be a good to a point...but the point is....not to let diy'ers loose with pro equipment...which in turn damages the industry..

22392[/snapback]

fair point i suppose, but as i'm sure you are aware it isn't very difficult on that particular panel.

22393[/snapback]

its easy for those who do it day in....but say he make a pigs ear of it...who's bell is on the wall,who gets a bad name to the neighbours... IT COULD BE YOU

And if it is an Accord it most probably has an internal siren that you wouldn't want going off. Nasty bloody things them, try getting up close to one, fiddling around with that tight screw to pop the cover at the same time as its blairing away, thumping sound in your head, ears bleeding, etc.

Thanks for all the info lads.

And thanks for the offer of the manual but I will decline in case I do make a pigs ear of it.

Anyway. Had a look in the cupboard and under the alarm control box, there is a rectangular grey box which says DACS 2 on it. I guess this is the problem. I tried phoning BT but after an hour being passed about from person to person I gave up.

I then went to order my broadband from the PIPEX website as I usually use them, there was a box for me to tick to confirm I did not have a line sharing device fitted before I press submit. I was a bit reluctant to do this in case it ties me to a contract and then need to pay to get out of it because I can't get the broadband.

So I guess it's back to square one. The house is only 2 years old and my neighbours don't have this box so it must be because of the //.National Installer.// alarm.

Anyone know my best point of contact for getting the DACS removed. BT call centre has proved useless, I bet if I ordered BT broadband they would remove it no problem. Just don't like their limited bandwidth.

Once again thanks for the help.

Easiest way to get through to BT is dial BT faults then dont press any buttons to go through the automated system... and funnily enough, you get through to a real person much quicker.... or just really annoy BT and make lots of complaints and they give you a BT Gold customer service contact - mines a really nice lady from Glasgow!

The house is only 2 years old and my neighbours don't have this box so it must be because of the //.National Installer.// alarm.

22435[/snapback]

The DACS belongs to and was fitted by BT, It's nothing to do with the alarm system.

Your house must have had multiple phone lines at some point in time to have the DACS in the first place.

Regards

Bellman

As said before bt will be tasked with DACS de Shair on request of ISP.

Regards

Retired BT field Engineer

Edited September 4, 200421 yr by smart1

Correct, BT have to remove it when requested by your new ISP.

This is what Virgin.net say:

What is DACS?

DACS is a system that BT uses to split a standard telephone line into two separate lines. This is usually done when there are capacity problems at an exchange. This may have been put on your line a long time ago and it is nothing to do with your ADSL service.

They then go on to say that they arrange removal with BT when you place the order, but that this may introduce a delay. All you have to do is let the BT guy in to do his work.

All ISP's should do this. Just tell them when you order.

The last one we had removed (to have Redcare installed) took 6 weeks - They had to dig the road up!