14 replies to this topic

[goodwin]

Where could I find information on setting up a maintenance contract for customers (cctv and intruder), I mean what needs to be in there and any pitfalls

[MrHappy]

goodwin, on 30 August 2011 - 12:58 PM, said:

Where could I find information on setting up a maintenance contract for customers (cctv and intruder),

en/ bs/ ncap would be a good start

goodwin, on 30 August 2011 - 12:58 PM, said:

any pitfalls

getting sued / loosing money ?

[RFS]

MrHappy, on 30 August 2011 - 03:03 PM, said:

en/ bs/ ncap would be a good start



getting sued / loosing money ?

ever the optimist...

[MrHappy]

RFS, on 30 August 2011 - 03:03 PM, said:

ever the optimist...

my glass may be half full, chipped, lip stick stained with a tab end chucked in it....but I'm normally right

[alterEGO]

MrHappy, on 30 August 2011 - 03:22 PM, said:

my glass may be half full, chipped, lip stick stained with a tab end chucked in it....but I'm normally right

Half empty?

[goodwin]

MrHappy, on 30 August 2011 - 03:03 PM, said:

en/ bs/ ncap would be a good start



getting sued / loosing money ?

Im aware of pitfalls, I meant more getting around the pitfalls

[jameswilson]

you cant get round them as such. A lot needs to be in your contract, also ensure the system is documented correctly as that will be used if incorrect to sue you, or to protect you if accurate.

[PeterJames]

Everytime a customer gets one over on you add another line to the contract to prevent it happening again

[Cyberprog]

PeterJames, on 30 August 2011 - 05:25 PM, said:

Everytime a customer gets one over on you add another line to the contract to prevent it happening again

Which is why when the big boys hand you a contract, it resembles a big book!

[goodwin]

PeterJames, on 30 August 2011 - 05:25 PM, said:

Everytime a customer gets one over on you add another line to the contract to prevent it happening again

prevention rather than cure would be a better idea, why im asking

[PeterJames]

goodwin, on 30 August 2011 - 07:30 PM, said:

prevention rather than cure would be a better idea, why im asking

I could tell you lots of things but none of them would stand up in a court of law apparently the customer has statutory rights, this means they can get you to install an alarm system and then not pay you at all, you can then take them to a county court and win but this still wont get you paid.

Rather than concentrating on the contract personally I would be investing in credit checking, and making sure you get enough deposit to cover your costs. Once you have that end covered if you do a good job and look after the customer and make it clear what is included in your maintenance you should never go wrong, customers only leave because they are pissed off about something.

I wouldnt worry about all the other ****, if I think a customer is trying to pull a fast one I put their charges up that soon gets rid of them.

[jameswilson]

im not sure i understand OP?

[Scotmod]

It's your contract. You can put whatever you want in it. If i'm reading right you want us to tell you what clauses to put in so you wont get stung in future? Nicking our years of hard earned blood sweat and tears.

To be honest you would be better putting together a draft document, asking us for input and then running it past a lawyer to see how water tight it is. Unfortunatley there isn't a bog standard industry contract that you can swap out the names and bob's your uncle.

[Alarm Protection]

You should read ADT's contract. Its tighter than watertight lol!

[Scotmod]

Alarm Protection, on 01 September 2011 - 08:52 AM, said:

You should read ADT's contract. Its tighter than watertight lol!

Could be worse, could have been an SAS contract!