51 replies to this topic

[itesecurity]

Purchased the new wireless Pyronix Enforcer kit today. Have just took it out of the box, the main panel is tiny compared to others. Two way so hopefully it should be pretty good. Anyone else had a play with it yet?

[jnealon]

The panel may be small but the sensors and contacts are on the chunky side.
I had a look at it last week and I wasn't that impressed by it

[itesecurity]

 jnealon, on 05 April 2011 - 08:56 PM, said:

The panel may be small but the sensors and contacts are on the chunky side.
I had a look at it last week and I wasn't that impressed by it

Have to admit the door contact is too big, PIR's are the same as the KX wired series. Been messing with it for the last half hour, much the same as the castle euro mini.

[jnealon]

Have you seen the shocks, now they're big. The panel I was looking at was acting up, it wouldn't learn a remote on to the system.
It is also quite expensive

[macwillis]

ive installed a few of these now,
its a cracking little panel, dead easy to use for the customers and easy as pie to program.

the contacts are on the chunky side but i much perfer the panel to the Powermax ****.

[alterEGO]

I have never liked any of the type of onboard panels, tried them all, wisdom, powermax ect, all i bit sh!te. a hybrid with full wireless options is the way forward. I think risco now have one 'lightsys' or something.

Edited by alterEGO, 28 April 2011 - 09:16 PM.

[eddieeves]

Hi
We have fitted over 120 systems no problems at all, there is an issue with the RF fobs but tech support will assist with that issue.

Ed

[miaren]

Been playing about with a kit myself..

Having mucked about with it over the past weeks I'm quite impressed, and agree, it's very like the Euro-mini panel to program.

Door contact are smaller than others I've used, and you actually get a magnet with them! IMHO Keyfobs set to show status and the keylock functions are very useful.

Did speak to tech re: external aerial to improve signal strength and evidently a repeater is in the pipeline.

I too didn't think much until the Rep demo'd and I got my hands on it, but I'm happy to use it.

[Brev2000]

Enforcer good unit same commentas everyone else re size of contacts but Castle say its because of 2 way coms Visonic units the same (2 way that is)

[itesecurity]

 eddieeves, on 22 June 2011 - 02:22 PM, said:

Hi
We have fitted over 120 systems no problems at all, there is an issue with the RF fobs but tech support will assist with that issue.

Ed

Havent had any keyfob problems yet apart from a battery that only lasted 3 weeks, can you elaborate on the what the issue is with the fobs.

[Brev2000]

Hi Lad's

Latest update on Castle Enforcer RF fobs. There is a serious problem with them, which Castle informs is being resolved. We have fitted loads of these systems, great panel and detection units but now we are have to change at least 3 fobs a week. Customers miffed, engineers miffed and costing time and money.
Castle are a really good company for resolving problems, but we are not installing anymore until this issue is sorted.

Brev

[itesecurity]

 Brev2000, on 09 July 2011 - 07:18 AM, said:

Hi Lad's

Latest update on Castle Enforcer RF fobs. There is a serious problem with them, which Castle informs is being resolved. We have fitted loads of these systems, great panel and detection units but now we are have to change at least 3 fobs a week. Customers miffed, engineers miffed and costing time and money.
Castle are a really good company for resolving problems, but we are not installing anymore until this issue is sorted.

Brev

Weve had a couple of fobs now that we have had to replace the batteries on after only a couple of weeks, is this the same issue or is it a different problem that you have ?

[Brev2000]

Hi

Yes we have the battery problem, but most problems with fob "locking up" RED led permanantly illuminated. Castle acknowledge problem are trying to resolve.



Brev

[itesecurity]

 Brev2000, on 11 July 2011 - 06:21 AM, said:

Hi

Yes we have the battery problem, but most problems with fob "locking up" RED led permanantly illuminated. Castle acknowledge problem are trying to resolve.



Brev

Thanks, think we'll not supply with fobs until this is sorted out, better giving customers a couple of prox tags instead of having to run after these things. Top kit, pity this is letting it down.

[mma]

Has anyone used the Wirefree bell? What's it like?

[itesecurity]

 mma, on 14 July 2011 - 04:56 PM, said:

Has anyone used the Wirefree bell? What's it like?

So far so good, works fine. Has the option to connect to a low voltage AC or DC power supply which we usually do, it has two comfort led's which are useless and cannot be seen, even in pitch black darkness, so no point even switching them on.

[mma]

 itesecurity, on 14 July 2011 - 05:59 PM, said:

So far so good, works fine. Has the option to connect to a low voltage AC or DC power supply which we usually do, it has two comfort led's which are useless and cannot be seen, even in pitch black darkness, so no point even switching them on.

Running a cable kind of defeats the purpose of a wirefree bell doesn't it.

[itesecurity]

 mma, on 18 July 2011 - 05:07 PM, said:

Running a cable kind of defeats the purpose of a wirefree bell doesn't it.

Not really, in most 2 story houses power is quite easy to pick up in an attic. Running a cable from the main panel ( if downstairs ) to the bell is a different story. We give the customers the choice if they want a power supply to the bell, if they don't they pay for a new bell battery every year.

If they do want a wired power supply we charge £50 which we make a good margin on and they save on paying for a new battery every year. Simples.

If it's easy to cable between main panel and bell of course we put a hardwired bell in.

Edited by itesecurity, 18 July 2011 - 06:52 PM.

[itesecurity]

The keyfob issue has now been sorted. Castle have issued a bulletin today explaining what they have done and what any installer should do with existing keyfobs. You can only view the bulletin if you are registered with castle. Basically any kits in suppliers stocks will have had the old fobs swapped out with updated versions.

[Pyronix]

Product affected
KF4-WE (Wireless Keyfob).

Introduction
The KF4-WE problem described below has been investigated and resolved. The problem will show itself as a reduction in the expected 2 year battery life.

Background
The KF4-WE will learn and function correctly, but at some point in its life could enter a state that causes it to fail to go to “sleep”. This may show itself as a red or orange LED lighting up, and staying lit, after a button is pressed. The KF4-WE will fail to function correctly, and if left in this state will totally discharge the battery.

Solution
The only way to resolve this problem is to replace the KF4-WE.

During the last two weeks, we have taken the pro-active steps to replace all stock of the KF4-WE (including those within kits) held in our distribution channels.

If you have sold any KF4-WE we recommend that at your next annual service you swap them out for a replacement via your Account Manager, or if you encounter the problem prior to this service, then replace the KF4-WE at that time.

If you need further information on this problem, please do not hesitate to contact your local Account Manager. They will be more than happy to assist you.

We apologise in advance for any inconvenience this may cause.

Regards,
Castle and Pyronix.