dan123456 Posted March 18, 2024 Share Posted March 18, 2024 I have an Eaton I-on compact alarm system. Had it three years and no problems until recently when I had the batteries replaced. within the last few weeks the alarm has gone off 3 times - all in the small hours of the morning (2AM ish), twice when the alarm was not set with me at home and another time when I was away for the weekend and it was set. I have had "Call Installer Z002 Superv Fail" when the alarm was not set and "Call Installer Radio SRN 01" when the alarm was set. The installer came back to me after the first "Z002 Superv Fail". Said the readings from the Z002 Sensor were low at 3 (the other sensors were showing 9). I am going to get the installer back to have a look, but my question is if anyone knows the answer - Is there a setting that you can select so when there is a Supervisor fail the main alarm does not trigger, especially when the alarm is not set? Link to comment https://www.thesecurityinstaller.co.uk/community/topic/46548-eaton-i-on-compact-alarm-superv-fail/ Share on other sites More sharing options...
james.wilson Posted March 18, 2024 Share Posted March 18, 2024 supervision failure means the panel had heard from the sensor for a period of time. This would mean if it needed to transmit an alarm it wouldnt get through and it wouldnt work. You dont want to disable this you want to fix the problem. There will be more info on the siren fault you will need to know this to help diagnose securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/46548-eaton-i-on-compact-alarm-superv-fail/#findComment-522002 Share on other sites More sharing options...
al-yeti Posted March 18, 2024 Share Posted March 18, 2024 6 hours ago, dan123456 said: I have an Eaton I-on compact alarm system. Had it three years and no problems until recently when I had the batteries replaced. within the last few weeks the alarm has gone off 3 times - all in the small hours of the morning (2AM ish), twice when the alarm was not set with me at home and another time when I was away for the weekend and it was set. I have had "Call Installer Z002 Superv Fail" when the alarm was not set and "Call Installer Radio SRN 01" when the alarm was set. The installer came back to me after the first "Z002 Superv Fail". Said the readings from the Z002 Sensor were low at 3 (the other sensors were showing 9). I am going to get the installer back to have a look, but my question is if anyone knows the answer - Is there a setting that you can select so when there is a Supervisor fail the main alarm does not trigger, especially when the alarm is not set? He definitely replaced the batteries in the external bell? Or thought they will be ok Link to comment https://www.thesecurityinstaller.co.uk/community/topic/46548-eaton-i-on-compact-alarm-superv-fail/#findComment-522003 Share on other sites More sharing options...
dan123456 Posted March 19, 2024 Author Share Posted March 19, 2024 19 hours ago, al-yeti said: He definitely replaced the batteries in the external bell? Or thought they will be ok Thanks for your reply, Not 100% sure. I will find out. Would that cause both the "Z002 Superv fail" and the "Radio SRN 01" errors or just the "Radio SRN01"? Link to comment https://www.thesecurityinstaller.co.uk/community/topic/46548-eaton-i-on-compact-alarm-superv-fail/#findComment-522020 Share on other sites More sharing options...
dan123456 Posted March 19, 2024 Author Share Posted March 19, 2024 20 hours ago, james.wilson said: supervision failure means the panel had heard from the sensor for a period of time. This would mean if it needed to transmit an alarm it wouldnt get through and it wouldnt work. You dont want to disable this you want to fix the problem. There will be more info on the siren fault you will need to know this to help diagnose thanks for your reply. The second message on the siren fault was "SRN01 Superv Fail". I agree I need to fix this problem, but was wondering if there was a way (even if only temporary) to disable the alarm being triggered for a Superv Fail (not the fault being registered on the panel) as this randomly goes off at 2:00 in the morning and i'm sure my neighbours miss their sleep as much as I do mine! Link to comment https://www.thesecurityinstaller.co.uk/community/topic/46548-eaton-i-on-compact-alarm-superv-fail/#findComment-522021 Share on other sites More sharing options...
james.wilson Posted March 19, 2024 Share Posted March 19, 2024 supervision failure is bad. Usually because batts havnt been chnaged or inferior cheap ones used. Is jamming detect trurned on (should be) securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/46548-eaton-i-on-compact-alarm-superv-fail/#findComment-522024 Share on other sites More sharing options...
al-yeti Posted March 19, 2024 Share Posted March 19, 2024 7 hours ago, dan123456 said: Thanks for your reply, Not 100% sure. I will find out. Would that cause both the "Z002 Superv fail" and the "Radio SRN 01" errors or just the "Radio SRN01"? Could be jamming as JW says Cha be the battery in zone 2 And did he take a ladder up to the bell or he just bell tested the ring? Anything new installed, wireless doorbell heating controls with batteries? Link to comment https://www.thesecurityinstaller.co.uk/community/topic/46548-eaton-i-on-compact-alarm-superv-fail/#findComment-522029 Share on other sites More sharing options...
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