19 hours ago, jb-eye said:

No one I know here has had support from AM for at least 2 years.

 

when I was paying customer I don't think I got much in the way of support ?

 

I'm still at loss why they bought a company & shed most of the customers with the 1st year ?

37 minutes ago, MrHappy said:

 

when I was paying customer I don't think I got much in the way of support ?

 

I'm still at loss why they bought a company & shed most of the customers with the 1st year ?

In the first 5 or 6 years it was fine, it was only the last 12 months I was on the christmas card list with AM technical, it just seemed to fallover for no apparent reason. But we did have it on about 7 machines now its only on three it seems quite stable 

4 hours ago, MrHappy said:

 

when I was paying customer I don't think I got much in the way of support ?

 

I'm still at loss why they bought a company & shed most of the customers with the 1st year ?

When I was a paying customer I didn’t need much in the way of support. 
Pretty much the way things are with all nearly all the things we do. Learn them inside out. This way a general rule means tech support can’t help us, escalation to TSI is more common.