Mike Marshall 0 Posted November 13 Share Posted November 13 Hi I need ADT unset code, we had some basic electrical work done in house yesterday and when power was back on ADT PM10 would not set anyone any ideas or any engineers out there that could help thanks mike Quote Link to post Share on other sites
james.wilson 756 Posted November 13 Share Posted November 13 What do you mean by Unset code, your manager code should be used for unset etc Quote securitywarehouse https://www.securitywarehouse.co.uk Trade Members please contact us for your TSI vetted trade discount. Link to post Share on other sites
Mike Marshall 0 Posted November 13 Author Share Posted November 13 Basically it would seem we have to reset the system, by entering code, could be as you describe, however we were not given any codes when system installed Quote Link to post Share on other sites
james.wilson 756 Posted November 13 Share Posted November 13 How have you been arming it etc then? It shouldnt need a engineer reset if yuo have only had the power off Quote securitywarehouse https://www.securitywarehouse.co.uk Trade Members please contact us for your TSI vetted trade discount. Link to post Share on other sites
Mike Marshall 0 Posted November 13 Author Share Posted November 13 We use the four digit code that was set by the engineer on installation in 2014 to both set and unset the alarm. Since the power came back on the screen shows NOT READY Quote Link to post Share on other sites
james.wilson 756 Posted November 13 Share Posted November 13 You probably just need to acknowledge the mains fail. But if your with ADT id give them a call as your on a support contract Quote securitywarehouse https://www.securitywarehouse.co.uk Trade Members please contact us for your TSI vetted trade discount. Link to post Share on other sites
Mike Marshall 0 Posted November 13 Author Share Posted November 13 Thanks James, 2 problems, we cancelled the monthly support charge in June as we had never had a problem for 5 years and second, they can’t answer the phone during COVID their recorded message advises. Quote Link to post Share on other sites
james.wilson 756 Posted November 13 Share Posted November 13 oh Im sure they are answering their supported clients. But assuming no-ones been fiddling with it you should be able to reset it with your master code. 1 Quote securitywarehouse https://www.securitywarehouse.co.uk Trade Members please contact us for your TSI vetted trade discount. Link to post Share on other sites
Mike Marshall 0 Posted November 13 Author Share Posted November 13 Thank you James Quote Link to post Share on other sites
al-yeti 566 Posted November 13 Share Posted November 13 33 minutes ago, Mike Marshall said: Thanks James, 2 problems, we cancelled the monthly support charge in June as we had never had a problem for 5 years and second, they can’t answer the phone during COVID their recorded message advises. Realistically your stuck , it probably asking for engineer reset or a seed code perhaps , so better to call ADT you will have to pay them to make it stand alone and give you all new codes as they will reset it Otherwise bin it and get new alarm installed , which will still require maintaining Quote Link to post Share on other sites
jack46606 0 Posted November 15 Share Posted November 15 You probably just need to acknowledge the mains fail. Quote Link to post Share on other sites
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