SteveB72 Posted September 2, 2020 Share Posted September 2, 2020 Hi. I realise before posting this question that I'm going to be accused of not being trained, or a professional and taking work from hard working alarm installers but here goes anyway. My story. I work from home on high value items so have a monitored police response alarm serviced by a local alarm company. (So I am supporting the industry) I wanted to alarm my detached garage some distance from the house so looked at DIY alarm kits. Seemed expensive for a very basic alarm. For less money I bought a honeywell g2 and mk7 keypad as this is a cutdown version of what I have in the main house. I liked the idea of only having to remember how to use one style of keypad and the prox tags are useful. All installed easily once I had worked out how to disable phone line fault (it's a stand alone system). Worked my way through programming without any problems. Simple system mag contacts on two main front doors and a key lock on pedestrian door that sets and unsets system if used to keep it simple. My problem is probably simple or could be a panel fault I'm not sure. If I leave system set or unset for a couple of hours any code entered just gives the message "additional code required" I can clear this by removing power from panel including battery and then powering up again. All is well until later and then I get the same message and have to power down again to gain any access with any code or prox tag prox. Would appreciate any suggestions. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/44069-honeywell-g2-12-additional-code-required/ Share on other sites More sharing options...
james.wilson Posted September 2, 2020 Share Posted September 2, 2020 usually only see that when trying to get into engineers without manager authority. Whats in the logs? securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/44069-honeywell-g2-12-additional-code-required/#findComment-504472 Share on other sites More sharing options...
al-yeti Posted September 2, 2020 Share Posted September 2, 2020 21 minutes ago, SteveB72 said: Hi. I realise before posting this question that I'm going to be accused of not being trained, or a professional and taking work from hard working alarm installers but here goes anyway. My story. I work from home on high value items so have a monitored police response alarm serviced by a local alarm company. (So I am supporting the industry) I wanted to alarm my detached garage some distance from the house so looked at DIY alarm kits. Seemed expensive for a very basic alarm. For less money I bought a honeywell g2 and mk7 keypad as this is a cutdown version of what I have in the main house. I liked the idea of only having to remember how to use one style of keypad and the prox tags are useful. All installed easily once I had worked out how to disable phone line fault (it's a stand alone system). Worked my way through programming without any problems. Simple system mag contacts on two main front doors and a key lock on pedestrian door that sets and unsets system if used to keep it simple. My problem is probably simple or could be a panel fault I'm not sure. If I leave system set or unset for a couple of hours any code entered just gives the message "additional code required" I can clear this by removing power from panel including battery and then powering up again. All is well until later and then I get the same message and have to power down again to gain any access with any code or prox tag prox. Would appreciate any suggestions. Are you sure you don't have a fault ? And your missing it As above logs might show something, did you buy from eBay used panel? Link to comment https://www.thesecurityinstaller.co.uk/community/topic/44069-honeywell-g2-12-additional-code-required/#findComment-504474 Share on other sites More sharing options...
SteveB72 Posted September 2, 2020 Author Share Posted September 2, 2020 If I look at log once I'm back in it shows it was powered down and then that I logged back in. Was from eBay but a new boxed panel. Came with resistors etc and terminals had not been used. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/44069-honeywell-g2-12-additional-code-required/#findComment-504476 Share on other sites More sharing options...
james.wilson Posted September 2, 2020 Share Posted September 2, 2020 id try entering a manager code when it says that and see whats displayed securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/44069-honeywell-g2-12-additional-code-required/#findComment-504477 Share on other sites More sharing options...
al-yeti Posted September 2, 2020 Share Posted September 2, 2020 32 minutes ago, SteveB72 said: If I look at log once I'm back in it shows it was powered down and then that I logged back in. Was from eBay but a new boxed panel. Came with resistors etc and terminals had not been used. So when it says additional code required , you putaster code in , does it not say fault? What key you pressing after enter code? Link to comment https://www.thesecurityinstaller.co.uk/community/topic/44069-honeywell-g2-12-additional-code-required/#findComment-504480 Share on other sites More sharing options...
SteveB72 Posted September 2, 2020 Author Share Posted September 2, 2020 16 minutes ago, al-yeti said: So when it says additional code required , you putaster code in , does it not say fault? What key you pressing after enter code? No, no faults show. I enter code then press enter key. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/44069-honeywell-g2-12-additional-code-required/#findComment-504483 Share on other sites More sharing options...
SteveB72 Posted September 2, 2020 Author Share Posted September 2, 2020 Update that may help. I just tried my user code and got "additional code required" as usual when it's been left for a while. But last time I was in programming I added a # to beginning of default engineer code so it had access without L3 access from user. I can now gain acces when user code or manager code won't work with engineer code. Seems it must be a code problem but beyond me ! Link to comment https://www.thesecurityinstaller.co.uk/community/topic/44069-honeywell-g2-12-additional-code-required/#findComment-504484 Share on other sites More sharing options...
james.wilson Posted September 2, 2020 Share Posted September 2, 2020 is it old firmware? id also talk to who you bought it from they have to support it securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/44069-honeywell-g2-12-additional-code-required/#findComment-504488 Share on other sites More sharing options...
al-yeti Posted September 2, 2020 Share Posted September 2, 2020 4 hours ago, SteveB72 said: No, no faults show. I enter code then press enter key. What happens if you press A instead of enter when problem.showing? Link to comment https://www.thesecurityinstaller.co.uk/community/topic/44069-honeywell-g2-12-additional-code-required/#findComment-504491 Share on other sites More sharing options...
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