Hi,

 

I have a Galaxy Flex alarm installed in my house and I have added a RIO and second Key Pad to the system. Power off and on and the two new devices where discovered. Happy days! Unfortunately I don't know what the engineers code (but I have the managers code) it to set up the 3 sensors I have connected to the new RIO. If I open the PIR's I see tamper on 1021 as you would expect, but I cant walk test it and dont get an alarm triggered at the moment. Anybody know how to factory reset these panels. Cant see a batt or reset jumper on the board? The board is 2010 vintage with V3.1 code.

Sorry but we don't give out factory default information, it's against our rules.

Ah that why Im having so much trouble finding out how it is done. Im going to see how much a new pane is.

The thing is, you might be totally legit in your request but we don't actually know that or have any way to verify it. Also if we were to give this information out then anyone could access it, Obviously then there would be no point in your security system.

The embarrassing thing is I installed it 6 years ago and have forgotten what the engineers code is. Going to be about £75 for a new panel. Probably still cheaper that calling someone out though. Im surprised the new RIO loops dont default to being intruder mode. Any way to engage you in a professional capacity. I can provide my details over the phone of we can face time so you can verify my passport / driving license?

Hi: You could try dropping a pm to Peter James, he's up your way somewhere. He may be able to help or suggest someone that can.

Did you actually change the Engineer code from the factory default code at time of installation ? A lot of DIY installers don't. 

3 hours ago, Ian2 said:

The embarrassing thing is I installed it 6 years ago and have forgotten what the engineers code is. Going to be about £75 for a new panel. Probably still cheaper that calling someone out though. Im surprised the new RIO loops dont default to being intruder mode. Any way to engage you in a professional capacity. I can provide my details over the phone of we can face time so you can verify my passport / driving license?

Won't be cheaper

9 minutes ago, al-yeti said:

Won't be cheaper

Cheeky, I might be a cheap tart (Not) . That would be a hell of a trip to default a panel.

Edited June 20, 20196 yr by Specialist

Dont know what you mean the bridge is free now:-)

 

I cant seem to find anybody local. The smaller one man band installers dont work on Galaxy and the large ones just dont want to know. What I meant was we could talk. I can show you ID and show me logging into the panel with an L6 code . You could tell me how to do it. Ive tried connecting various pins together and removing the power, etc but its still coming up with my existing managers code. I may have a guy who will sell me a replacement PCB for £25 so that my next option.

35 minutes ago, Ian2 said:

Dont know what you mean the bridge is free now:-)

 

I cant seem to find anybody local. The smaller one man band installers dont work on Galaxy and the large ones just dont want to know. What I meant was we could talk. I can show you ID and show me logging into the panel with an L6 code . You could tell me how to do it. Ive tried connecting various pins together and removing the power, etc but its still coming up with my existing managers code. I may have a guy who will sell me a replacement PCB for £25 so that my next option.

Where r u?