Put a Ethernet mod in so I can connect remotely and also have the system go direct to me rather than through the arc

 

however I can connect remotely when I'm on my home network but can't connect when I'm away from my network. 

 

I only install secures and GSMs so not really got into using Ethernet mods at all and galaxy tech are a nightmare 

 

any ideas for help 

You need to connect to your home network by VPN or port forward. Port forward is easier to set up, but not advisable as a secure solution. 

 

If your broadband account does not offer a static IP address, you will need to use a dynamic DNS provider to resolve your WAN IP address in order to connect back to your home router.

Done all that. Followed every step of instruction I can find online. 

Nothinh works. 

 

Now Only thing I can think of is I have no connection password so I leave this blank. I can connect without it on my phone when I'm on me home network but not when I switch off wifi. Could this be cause 

I assume you've checked the port is open in a browser?

http://canyouseeme.org/

 

 

Just checked. Says the ports are closed but I've checked settings again.all correct. Have to speak to BT

 

Im using DDNS because they don't do Static IP for home

 

thanks for help

Might just knock it on the head and signal to custodian using the landline or put a secure in 

Thought this would be easier and better for me so I could control the panel while I'm out working. but it's been nothing but a pain in the ****. 

 

 

Yuck. Cloud / hole punching is deffo the way to be if you want self monitoring.

 

Did you call the port fowards on the BT hub things like 'Alarm'?

 

I have had trouble using names like 'CCTV' on a HH4. Tearing my hair for hours until I changed the name. Then it all worked.

I assume due to the fact there was an entry already named 'CCTV' etc... on the useless drop-down list of pre-filled port forwards, and obviously not picked up in testing.

Yes

 

i Would prefer to have connected directly to me. 

Yea named them 'alarm'

 

my CCTV ports are just called CCTV so just gave them this name. 

 

I can set and unset on me phone while I'm sat on the couch but that's it

I’ve found BT routers extremely difficult sometimes, you have applied the settings and reset the router?