Hi all,

 

I have a Europlex Signet 100 installed and have just added a GSM module to the system. When an alarm is activated, notification is sent via GSM to my phone and it all seems to be working fine.

 

When I try to send a command to my system from my phone via text eg to carry out a full set or to view the system status, nothing happens. according to my phone, the text was delivered but nothing happens on the system.

 

What am I doing wrong with this? Have I missed a setting somewhere along the line?.

 

My system firmware is v 1.0.0 and the firmware version on GSM module is v 1.1

SMS Auth is set to caller id only.

 

Any Suggestions would be appreciated.

 

Thanks

Does it have an Ethernet port on it. If so you may be able to upgrade it to 3.6.x and use the cloud app.

No, it does not have an Ethernet Port unfortunately. I'm stuck with the GSM option.

I assume that sms auth only allows texts from set numbers to make any changes, I also assume that you must therefore program allowed numbers into the system, if this is the case have you done it?.

I don't know the panel though so just guessing.

^{Hi Rulland, you assume correctly and yes, I have programmed allowed numbers into the system. I have done everything mentioned in the installation manual but it will not allow texts from my phone. When alarm is activated, I receive a text informing me of the alarm and what sensor was activated.}

Have you tried +44 instead of 0?

james.wilson, thanks for reply. Yes, I have used the country code when entering my mobile number, still hasn't made any difference. I must have missed a setting somewhere along the line, will go through it all again later today and see if I have.

Are you using the code + command eg 1234 ssta.

GSM pin set up correctly

Definitely a setting wrong somewhere