Am i right in thinking that it is a 2 year guarantee that should be given? Parts and labour

Generally 1 year, but every company has its own policies.

1 Year is the Standard Installer Guarantee period. Even though some manufacturers offer a 10 year guarantee on its products.

Definatley 1 year only even if its a 5 year on the part im installing.

Definately one year. If its two or more how are you going to justify a maintenance charge?

Im not concerned with the manafactures guarantee as such, more from a legal point of view. I seem to remember reading an article somewhere that the ***** from europe said that work must guaranteed for 2 years, maybe im mistaken.

Thanks anyway.

I think you may be correct with this Adi I belive it became law last year sometime which coincided with car manufacturers who only offered 1 year warranty extending it to two. Although I still see 1 year guarantees advertised.

Ive been trying to remember where I read it. I dont mind giving the customer 2 years if thats the way it is, but dont want to give them 1 year and have a know it all customer giving me the ins and outs of guarantees.

Thou shall find out.

A term of reference we always use is "guarantee parts can only be exchanged FOC during business hours" in other words if it fails after closing then the call out has to be paid for. Essential everything gets at least a call charge guaranteed or not, unless the customer decides to take the risk and wait.

Jef