Well well well...after a fruitless search for the engineers manual, and a panicy call from the customer, I suggested that for speed, I would do a panel swap.

The customer was a little horrified! I told her not to worry about the cost, but it was the fastest option I had to get her on her way as I didn't have the engineers instructions, and the user code wasn't responding. I declared that the panel must be locked...

"I've got a big thick manual for the alarm" she said. "And it's got some code numbers hand written in it"

Doh!!! Ant to top it all, the user code she had given me was wrong too!

Great ain't it? Anyway, system now up and running, and I now have my own copy of the engineers instructions!

AND she was so greatful, she gave me a little extra for my trouble

AND she was so greatful, she gave me a little extra for my trouble

Lucky boy! Bet you both look foward to service time!

AND she was so greatful, she gave me a little extra for my trouble

Lucky boy! Bet you both look foward to service time!

Lucky boy! Bet you both look foward to service time!

i thought she was deaf not blind?

I bet we've all got some stories about...erm...grateful customers! Payment in kind and the like

I know I have, but this thread probably ain't the right place to mention them!

is there anywhere in the uk u can buy dsc equipment from? bin wantin to get my grubby mitts on some for a while........

is there anywhere in the uk u can buy dsc equipment from? bin wantin to get my grubby mitts on some for a while........

I expect ADI Gardiner will look after you.

Have you been on the DSC website? There might be distributors listed.

HTH