Afternoon all

Because there are only three of us over here in the Isle of Man, we cover Intruder systems, Fire systems, CCTV, EAS, Access, Prison systems, Extinguishing, Nursecall, PA, and basically all aspects of what ADT sell.

Working a 1 in 3 callout rota does take its tolls on the old social life etc. My daughter is 8 today and ive been out 4 times already . I was just wondering if its the same for you guys?

do you:

a) Work in a weekly rota

B) Get at least one call per day

c) Find it is customer error or faulty equipment more often than not

and d) Find the callouts are usually quick fixes (except prison systems)

I know there is another topic somewhere about the area you cover etc... we're quite lucky. The furthest we may have to drive is 25 miles.

Si

Hi there are two of us who cover alarms in our company, 1 week on 1 week off. i also cover locksmithing duties everyday with 1 weekend off the same time as i get off on alarms. i cover an 80 mile radius. a lot of calls with alarms are normally user error. IMO i think it should state in their contract that if they call out an engineer for a problem which could be resolved by looking in the user manual for the solution the callout will then become chargable!!

Hi there are two of us who cover alarms in our company, 1 week on 1 week off. i also cover locksmithing duties everyday with 1 weekend off the same time as i get off on alarms. i cover an 80 mile radius. a lot of calls with alarms are normally user error. IMO i think it should state in their contract that if they call out an engineer for a problem which could be resolved by looking in the user manual for the solution the callout will then become chargable!!

Discretion required as obviously not worth loosing a 10K customer due to 1 or 2 callouts but in general surely it is chargable?

no i agree, its not that i mind being called out - its all cash at the end of the day, i was just trying to get a cross section of what people have to deal with?!?!?

simon

id say as a rule its sub error, and we get called out for manager resets etc. They know they could do it themsleves but call us to do it for them instead. Some not all. And we only cover faults of the alarm on the comprehensive.

two weeks on / two weeks off

one callout last night - spider, first out of hours call since late June.

define user error?

two weeks on / two weeks off

one callout last night - spider, first out of hours call since late June.

define user error?

setting the system off by walking into a confirmed area and triggering confrim on system.

setting the system off by walking into a confirmed area and triggering confrim on system.

what you on about?

i guess its defined by...

"Any breakdown on the system that is no fault of the installation, cabling and Hardware or Software which could have been avoided without human intevention..."

??

simon

when i say sub error, i also generalise and include site issues, ie insecure door, window left open, roof removed and system armed during building works, sensors pulled of wall and left hanging, people presenting fobs to pts buttons, fax machines and printers, air con units and fans etc etc. Very very rare its a faulty sensor.