matthew.brough
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Posts posted by matthew.brough
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matt if someone sent me to do a job be it or an install or repair and they didnt trust me to program it test it and hand it over id have to look at myself and think why am i doing this
That's you. 99% of the industry ain't you. I have to build procedures around my weakest link and field based 'engineers' are my weakest link by far. Don't know, don't want to know.
I have NO doubt if I sent you to do a job for me it would be bang on in every way. I can't say that about your colleagues. I see some of the systems you have out in the wild that quite frankly are a crock of ****.
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Absolutely. 2 separate issues. Does your local garage give out free mots incase you might by a new car from them? No, but if you buy a new car from them you might get the mot knocked off.
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The whole point of ISO and your shiny gold badge is standardisation and procedures. You continually prove that in the real world that does not happen.
What happens when engineers have too much control is **** ups of the highest magnitude. Got a fail to operate today. Engineer who knows it all goes and fits some detectors as instructed however didn't follow the get arc to enable them bit. **** it he thought, I'm an engineer, I'm the daddy, I can do this myself and all I need to do is program them as intruder which he did. Tested it all onsite and very pleased with his little self as they all worked except when they got robbed as there were no alarm response plans to the new zones as they hadn't been enabled yet MAS did absolutely nothing. Regretfully this is one of the panels where engineer code was needed on site. But still, engineer knows best eh.
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But MAS does all that automatically. Service contracts are quite black and white. Give an engineer the option to make non chargeable and they are likely to use it an will be the customers bezzy mate. I'll give you an example. We replaced a DT a couple of weeks ago de to f/a and we've gone back out as it didn't resolve the issue. MAS knows we replaced that specific zone only 2 weeks ago and won't charge for any more work on that zone for 12 months from when it was replaced unless a job cause is in the category of malicious damage. It also leads to unfairness. You might let someone off but another customer with the exact same contract will get billed by another engineer. Surely with your socialist beliefs fairness would be a top priority?
fat boy started talking money...
Knew it would somehow be my fault. Always is
Its not really a problem public wouldnt be bothered about the cost of running an alarm company
Trade secrets?
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Give my an example
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An engineer has a bypass billing option. Oh dear
moved to trade,
Cash is roughly twice the price of AM, I doubt its twice as good ?
I susect the clever CRM kids dont do CRM for alarm co.s ?
I'd like this
I wouldn't say twice as good, no. In many ways it's well past it as is AM but I'd much prefer cash to am.
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the human puts the right codes in to stop escalation of a disputed call which then goes to a manager to decide on the best action,rather than add to the problem
By codes I assume you mean job cause and job resolution?
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One of my big concerns is a call being completed by an admin girl that needs to be charged. Because she's completed it it then won't show up on my print to add charges.
Might only be £100... But could be £1000..
Don't know how many jobs you do a month but think how much ca$h the odd missed job x no of engineers x 52 weeks can add up to. I found out about £30k of jobs it didn't invoice
luckily when the data was cleaned up it picked up the missed jobs. Was a nice month that one -
you need dummy codes so it bypasses the system and goes to a human
It was the human not putting the right data in in the first place that screwed the automation up!
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To be honest its a big change.
To go from paper dockets and putting charges on each docket and passing over to the next desk for invoicing, to letting the system do all the work and relying on the fact all the calls will be there on the (what we call) a weekly chargeable print.
Concerns me slightly...
You're right to be worried. It took us a good 6 months of field use to find all the issues with field use including it 'forgetting' to send invoices
more of c+nt tbh
Can't disagree with you there gaz
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same kids tho just with less overheads
I do not agree
So gaz. You a C++ or C# man?
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never done it for years or foil,just stick a viper on sorted....im expecting arf on soon...
Be a long wait
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but surely you have IT wizz kids with all the quals sitting around in dead end jobs,im sure they could write anything you want for not alot of money
IT whizz kids and developers are 2 different people. All our software we have done costs me an arm and 10 legs
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If you like. I've heard this 'it's cheaper to write your own' argument a million times and I dot buy it. Alarm master dogs danglies version is £3000 and £3k buys no time with a developer. That product took PC data years to write so unless they work for 1p an hour (trust me they don't, try £40-100 per hour if uk based) then the numbers don't stack
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I dont think it is? We couldnt get it to work the new driod version is supposed to be better but I thought it was cheaper to make my own via a developer
You recon you got a developer to write a complete crm with all the features that am has for less than the 50p they charge for it?
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a dumbed down one maybe
You might just manage to meet this lower specification
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some dont want that to happen tho
You're right. I don't
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It's been rumored for over a decade. I wouldn't worry just yet . . .
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The hidden cost of ditching one for the other is the implementation. $$$$$$
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Anyone know how much CASH is?
Megabuck$
As a rough guide 30-50% more than am equivalent modules
The only thing that makes cash look cheap is MAS
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But it's cheap
I'd agree cash is no 2 in the good software league tables
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There are members here that do. Not a fan of the platform myself . . .
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Then they will have to wait till their next pay rise, to get the substance they require. That said none of my fat employees are getting a pay rise for some time
Move to a pay by performance model. You'll save a killing
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No its tax avoidance instead of paying a pay rise give them a lunch of £5 per day tax free. Its £25 per week is £100 per month £1,200 per year tax free good idea (If your giving a pay rise that is )
What if you have fat employees?
Company Software
in Software
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It doesn't work like that. Cancelling call outs on receipt of a signed order is one thing. Cancelling invoices that are raised in accordance with a contract that all parties agreed to on the a whim and a prayer you might get an order at some time in the next 500 years isn't acceptable and exactly why my lot can't do it as they'd do what you do. Let them off the hook and be loved by the end user and they'd feel all warm and fluffy inside that the customer loves them thinking they are doing good for the company whereas the reality is the total opposite.
Bollox. Accuse me if many things but I was, and still am, awesome at my job.
How many have you audited and what qualifies you to audit them to backup your statement? Ie how do you know you are capable of forming that view. Neat trunking and shiny glands are not part of the standards and count for naff all in terms of compliance.