gerbil Posted March 29, 2006 Share Posted March 29, 2006 Had a request from an engineer to set Pin 8 on Sentinal up as Telephone fault. Simple request, it took a few clicks. However, it didnt end there. He called back, asking what signals the ARC had received. Pretty much a default set 1 fire 2 pa 3 intruder 7 confirmed & all restores ENG: no telephone fault? Me: Nope ENG: oh, well it should have, i've set the digi up to send it. Me: ok, so if its a digi whats it going to send the signal on once the phone lines cut....? ENG: yea but you've set it up your end Me: yes, all set up here & would receive it too, if it was a dual com or red care ENG: naaa its just a digi Me: uses one phone line, to dial the ARC, if thats cut how will the alarm dial to send us the fault pin? ENG: ummmm - right no problems, Me: bye this engineer spoke to 3 ops & asked them why the digi wouldnt send a fault... got the same answer every time Now, i've not been in the job that long, but i know that a digi cannot send anything unless it has GSM backup, or its a redcare - or have i been miss informed....? Wakes your customers at 3am, when your alarm cant ! ARC Operator & Trainee 16th edition sparky with massive interest in Intruder alarms & CCTV - Always willing to learn Link to comment Share on other sites More sharing options...
antinode Posted March 29, 2006 Share Posted March 29, 2006 Now, i've not been in the job that long, but i know that a digi cannot send anything unless it has GSM backup, or its a redcare - or have i been miss informed....? That's true. A digi is totally reliant on the integrity of the telephone line to send signals, a Line Fault can only be annunciated locally, hence the reason Redcare came into being. Of course the digi could be set up to send a test call at a set period, but it does all mount up cost wise Trade Member Link to comment Share on other sites More sharing options...
gerbil Posted March 29, 2006 Author Share Posted March 29, 2006 Yes, i've had an engineer equire about some signals a dualcom was sending out as the customer moaned about a Wakes your customers at 3am, when your alarm cant ! ARC Operator & Trainee 16th edition sparky with massive interest in Intruder alarms & CCTV - Always willing to learn Link to comment Share on other sites More sharing options...
Guest Posted March 29, 2006 Share Posted March 29, 2006 yes but who would tell that to them?? Link to comment Share on other sites More sharing options...
JB_ Posted March 29, 2006 Share Posted March 29, 2006 Yes, i've had an engineer equire about some signals a dualcom was sending out as the customer moaned about a Link to comment Share on other sites More sharing options...
jb-eye Posted March 29, 2006 Share Posted March 29, 2006 Now, i've not been in the job that long, but i know that a digi cannot send anything unless it has GSM backup, or its a redcare - or have i been miss informed....? i send extended format on digis and this includes line fault. Yes you correct these are transmited over a GSM Jef Customers! Link to comment Share on other sites More sharing options...
Barsnake Posted March 30, 2006 Share Posted March 30, 2006 Seem to think we had a similar problem with quite a few digigard's (forerunners to gardiner prodigi's), they were sending open/close constantly for hours. Took My 20 Mins To Explain Pull Up Resistors On A Similar Problem To A Guy Not Long Ago banghead Link to comment Share on other sites More sharing options...
gerbil Posted April 1, 2006 Author Share Posted April 1, 2006 pull up resistors..... details please so i can act the smart ass in the arc when i see it again !! Wakes your customers at 3am, when your alarm cant ! ARC Operator & Trainee 16th edition sparky with massive interest in Intruder alarms & CCTV - Always willing to learn Link to comment Share on other sites More sharing options...
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