I was leaving the house and activated my home //.National Installer.// alarm but didnt realise there was a helium balloon floating in the landing which triggered the alarm when I was leaving. Its come up with the message 'call service centre & quote 00713'

I dont have a contract with //.National Installer.// as they are way too expensive. I know its just a matter of typing something in to reset the alarm like a master code.

The keypad is Galaxy if that any help a pic of it http://www.flickr.com/photos/33472712@N00/12337183/

Can anyone help please?

bub

sorry realised after that I have put this in the wrong section

Edited May 6, 200521 yr by bub

Yes the alarm was already fitted when I moved in.

Im in London NW7 area.

If I get an engineer out and he sorts this for me and I have another false alarm will the same //.National Installer.// message come up again and will I have to call the engineers again or can you reprogram the galaxy so I no longer have this problem every time the alarm triggers?

bub

Yes the alarm was already fitted when I moved in.

  Im in London NW7 area.

  If I get an engineer out and he sorts this for me and I have another false alarm will the same //.National Installer.// message come up again and will I have to call the engineers again or can you reprogram the galaxy so I no longer have this problem every time the alarm triggers?

bub

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You can reprogram the galaxy so you no longer have this problem every time the alarm triggers!

what about pulling out the batteries and fuse will this reset it?

if not who can do it and roughly how much is this going to cost?

Edited May 6, 200521 yr by bub

what about pulling out the batteries and fuse will this reset it?

No, you would only make things worse, bells ringing etc.......

if not who can do it and roughly how much is this going to cost?

Any competant alarm company/engineer will be able to do this for you and i personally would charge around £75, cetainly shouldnt be more than £120.

You could try some of the companies listed HERE or from your yellow pages

AVATAR REMOVED IAN.....

Edited May 6, 200521 yr by Service Engineer

ok thanks ill bear that in mind & get back to you

what about pulling out the batteries and fuse will this reset it?

if not who can do it and roughly how much is this going to cost?

51559[/snapback]

I can reset the panel for you, please email or pm me. I am an ex //.National Installer.// engineer

I can reset the panel for you, please email or pm me. I am an ex //.National Installer.// engineer

52168[/snapback]

Are you offering to explain how to reset the panel via email?

Are you offering to explain how to reset the panel via email?

52169[/snapback]

Bri , your thinking what im thinking.

Probably, but I've been assured the intention was to arrange a site visit.