Risco Agility - stays in exit mode forever

[Buttons]

A couple of times a week, my Risco Agility 3 will fail to arm fully. When I get home, hours later, the voice is still saying "Please exit now".  This only happens when I set it from the front panel - it always works perfectly if I set from the smartphone app. 

 

I've tried changing the sensor batteries. Do do you know what might be causing this?

Edited May 4, 2016 by Buttons

[PeterJames]

door contact stuck in closed position

[Buttons]

11 minutes ago, PeterJames said:

door contact stuck in closed position

 

Thanks - that makes sense. Do you know what might cause that to happen intermittently? Is it likely to be a badly-positioned contact or a faulty one? Just trying to work out how to fix it. 

[PeterJames]

Slamming the door causes the glass tube to break or crack then the damp gets on the contact and they stick together

The only way to fix it is to replace the door contact 

 

[Buttons]

4 minutes ago, PeterJames said:

Slamming the door causes the glass tube to break or crack then the damp gets on the contact and they stick together

The only way to fix it is to replace the door contact 

 

 

Wouldn't that break it permanently though? This only happens once or twice a week. The rest of the time it works fine. 

[PeterJames]

damp in the contact it will get worse over time, if it was positioned wrongly or anything else it would be open circuit all the time 

[PeterJames]

[Buttons]

I see - thanks. Is it the thinner unit attached to the door I need to replace , or the thicker unit (with the red light) that's attached to the frame?

[james.wilson]

The electronic bit, ie the thicker one

[Buttons]

Thanks!