ryan042000 Posted December 30, 2011 Share Posted December 30, 2011 hi all i have recently aquired texecoms texbase and montex software however i am not able to run it every time i do i get a failed to respond message or texbase not working can any one solve this issue as i dont know alot about this i use this program to monitor our security systems at my 3 propertys and perform maintenance on them remotely Link to comment https://www.thesecurityinstaller.co.uk/community/topic/32383-texecom-texbase-software/ Share on other sites More sharing options...
Ronnie Posted December 30, 2011 Share Posted December 30, 2011 and Texecom tech support said what when you called them? Link to comment https://www.thesecurityinstaller.co.uk/community/topic/32383-texecom-texbase-software/#findComment-279629 Share on other sites More sharing options...
Rulland Posted December 30, 2011 Share Posted December 30, 2011 You obviously can't be monitoring or servicing properly if you can't connect. and Texecom tech support said what when you called them? Power the system down and try again! Link to comment https://www.thesecurityinstaller.co.uk/community/topic/32383-texecom-texbase-software/#findComment-279631 Share on other sites More sharing options...
ryan042000 Posted January 1, 2012 Author Share Posted January 1, 2012 my systems are working corectly and i can connect to them remotely via wintex how ever my issue is i cant seem to install texbase properly or get it program to run i haven as of yet contacted tech support as i thought i might find the answer here is any one has experienced the same problem Link to comment https://www.thesecurityinstaller.co.uk/community/topic/32383-texecom-texbase-software/#findComment-279648 Share on other sites More sharing options...
PSE Posted January 4, 2012 Share Posted January 4, 2012 I use it at our office on our server, Its quite easy to install once you have done it a couple of times, There are just a couple of options to configure, to allow the events to be forwarded to texbase software properly If they are not set up right, You will keep getting an offline error. I have the PDF document for the setup of the program, Its quite rare to find, it took me ages to after i figured it out myself If youre still stuck, message me your email address and i will send it over to you Regards, Link to comment https://www.thesecurityinstaller.co.uk/community/topic/32383-texecom-texbase-software/#findComment-279703 Share on other sites More sharing options...
PSE Posted January 5, 2012 Share Posted January 5, 2012 Got your message, Check your email. Its the original texecom manual for montex. Regards, Link to comment https://www.thesecurityinstaller.co.uk/community/topic/32383-texecom-texbase-software/#findComment-279716 Share on other sites More sharing options...
PSE Posted January 7, 2012 Share Posted January 7, 2012 How did you go on with this, Did you manage to get it working ? Link to comment https://www.thesecurityinstaller.co.uk/community/topic/32383-texecom-texbase-software/#findComment-279744 Share on other sites More sharing options...
ryan042000 Posted January 7, 2012 Author Share Posted January 7, 2012 not realy i managed to get montex up and running however texbase the alarm managment software is still giving me jip i cant seem to open the file it just gives me errors or says texbase has stoped working when i open it any ideas mate Link to comment https://www.thesecurityinstaller.co.uk/community/topic/32383-texecom-texbase-software/#findComment-279745 Share on other sites More sharing options...
PSE Posted January 9, 2012 Share Posted January 9, 2012 Q. What version of Montex are you installing, Q. What version of Texbase are you installing Q. What OS do you have Q. What firewall are you using Link to comment https://www.thesecurityinstaller.co.uk/community/topic/32383-texecom-texbase-software/#findComment-279750 Share on other sites More sharing options...
ryan042000 Posted January 9, 2012 Author Share Posted January 9, 2012 montex version 2.11 texbase version 2.8 OS windows vista firewall i think is windows i dont know much about firewalls im sure its windows the texbase and montex software are dwnload able for texecom thats where i got the from Link to comment https://www.thesecurityinstaller.co.uk/community/topic/32383-texecom-texbase-software/#findComment-279751 Share on other sites More sharing options...
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