Youre using the same version as we are, at our office.

I really dont understand why youre having the issues, Its really that simple to get going.

If you want to, Take a few screen shots of the settings and email them over to me, I will have a look at it that way.

Regards,

ok could u talk me through how to find the setting u need im not verry pc litterate

Could it be an issue with "running as administrator" and UAC settings? Worth googling those two items for a better understanding

Its deffo down to it not being setup correctly, will be simple settings tweek

Found out the issue spoke to tech support change the software file to exe. First save it the install