poissonchat24 Posted February 17, 2011 Share Posted February 17, 2011 Greetings all, I have recently installed a Scantronic 9651 system at my French inlaws house in, you guessed it, France. It was perhaps foolish of me to have installed my first ever system over a 1000 miles away, but the job is done... and the consequences must now be lived with. Any help will be much appreciated. The system appeared to be working perfectly for 48 hours when set then unset in the usual manner, however I was called (when I got back to the UK) to say that the alarm was disarmed and then an hour later when unset it went into alarm by itself. The user could de-activate the alarm using a prox-tag however after this the system is 'frozen', it will accept neither a proxtag nor a code and simply displays 'B Disarmed'. If a proxtag is placed locally it simply beeps, but the system display does not change. I have wired the system using screened 8 core cables, all earthed at the panel owing to the relatively close proximity of other mains cables to my field device cabling, I had a sneaking suspicion that induction could be a problem. Some cables are however in six core, the bell box being one (less mains cabling present) and some door contacts. The French consumer unit is a very recent install (circa 6 months) and is 230v @ 50Hz. I strongly suspect that I may have been the victim of a surge in the supply which has caused this erratic behaviour. As far as I am told Scantronic make a decent panel. Key questions are:- 1) How can the panel be unfrozen? Would a 'cold start' be necessary, i.e. drop the mains supply, remove battery, replace battery, kick start, replace lid, reactivate supply? 2) What would cause the alarm to go off when unset? 3) How can I avoid this before all confidence is lost in the system (and me!). Any thoughts appreciated. Thanks, Jonathan Link to comment Share on other sites More sharing options...
arfur mo Posted February 17, 2011 Share Posted February 17, 2011 hi, is it a chateau we could talk turkey about a call out lol i'm not up on this panel but i'd guess a tamper in area B. if you did get your perent to restart it, what happens if it wont silence? i also fear them getting a shock Arfur If you think education is difficult, try being stupid!!!! Link to comment Share on other sites More sharing options...
sjsturner Posted February 17, 2011 Share Posted February 17, 2011 Greetings all, I have recently installed a Scantronic 9651 system at my French inlaws house in, you guessed it, France. It was perhaps foolish of me to have installed my first ever system over a 1000 miles away, but the job is done... and the consequences must now be lived with. Any help will be much appreciated. The system appeared to be working perfectly for 48 hours when set then unset in the usual manner, however I was called (when I got back to the UK) to say that the alarm was disarmed and then an hour later when unset it went into alarm by itself. The user could de-activate the alarm using a prox-tag however after this the system is 'frozen', it will accept neither a proxtag nor a code and simply displays 'B Disarmed'. If a proxtag is placed locally it simply beeps, but the system display does not change. I have wired the system using screened 8 core cables, all earthed at the panel owing to the relatively close proximity of other mains cables to my field device cabling, I had a sneaking suspicion that induction could be a problem. Some cables are however in six core, the bell box being one (less mains cabling present) and some door contacts. The French consumer unit is a very recent install (circa 6 months) and is 230v @ 50Hz. I strongly suspect that I may have been the victim of a surge in the supply which has caused this erratic behaviour. As far as I am told Scantronic make a decent panel. Key questions are:- 1) How can the panel be unfrozen? Would a 'cold start' be necessary, i.e. drop the mains supply, remove battery, replace battery, kick start, replace lid, reactivate supply? 2) What would cause the alarm to go off when unset? 3) How can I avoid this before all confidence is lost in the system (and me!). Any thoughts appreciated. Thanks, Jonathan does the eng code work? master user should produce something. (1 your only option if truely frozen is restart) (2 tamper alarms ie cover removed or cable damaged) (you cant just bite the bullet and always double check programming! Link to comment Share on other sites More sharing options...
poissonchat24 Posted February 17, 2011 Author Share Posted February 17, 2011 Thanks for the responses guys. It's not quite a chateau, but it holds plenty of wine and it may be haunted I am told that it won't accept anything, neither a master user nor an engineers code. I asked whether any yellow lamps were illuminated on the keypads (3 no. in total, star wired) and they told me no, so no tampers? I can't understand why it would go off when unset like that, the only thing I could think of was a power surge, but isn't the battery supposed to mop these up and smooth out the supply? I'm not too concerned about him taking the lid off the panel and restarting it, he's handy with electrical wiring etc. My concern is that programming won't be his strongpoint, and that if we restart the panel, will reprogramming be necessary? Will the NVRAM still hold the data with both supply and batt missing for a short period? My other worry is that this will happen again in 2 days and I'll be no nearer in helping them. There's an engineer by the name of Monsieur Didier in the nearby city, I don't fancy him snooping around and wagging his finger at my handiwork... Thanks again, Jon Link to comment Share on other sites More sharing options...
sjsturner Posted February 17, 2011 Share Posted February 17, 2011 prog should still be there but depends on the extent of damage to the panel.should be ok. it will need a restart but not a default restart otherwise programming will be lost. and it depends on the surge ive seen them take out many panels including good fire panels! always a shame Link to comment Share on other sites More sharing options...
Alarm Protection Posted February 17, 2011 Share Posted February 17, 2011 Not well into scanny equipment but a guy called Hpotter is on this site. If it is a power problem i would suggest fitting 240v and 12v spkike surpressors into the panel. act.co.uk We only install the scanny I-ON and it is a good bit of kit ! Link to comment Share on other sites More sharing options...
9651 Posted February 17, 2011 Share Posted February 17, 2011 Strange, we fit them aon our cheap systems, never had a problem recently? (very early UK's used to produce random tampers on zones 4 upwards if using eol resistors) I presume its a EN version? What wiring did you use, old or cc? I would also suspect a spike, maybe a power cylce and check back in the log? I'd also suggest a check for induced AC Remeber years ago we installed a Karizma on a Vicarage, handed over no problems Later that night the area was hit by a thunderstorm, surged the panel, act of God?! Had to replace it next day lol! Link to comment Share on other sites More sharing options...
sjsturner Posted February 17, 2011 Share Posted February 17, 2011 Not well into scanny equipment but a guy called Hpotter is on this site. If it is a power problem i would suggest fitting 240v and 12v spkike surpressors into the panel. act.co.uk We only install the scanny I-ON and it is a good bit of kit agreed act kit is good. never fitted a scanny ion but have m series with r node as a hybrid panel and works really well. interested in trialling ion kit tho Link to comment Share on other sites More sharing options...
Alarm Protection Posted February 17, 2011 Share Posted February 17, 2011 SJ, The Scanny I-ON has to be the best engineer/customer panel out there that has a good RKP. We usually use Gardtec equipment but the I-ON is well up there as you can have a wireless RKP aswell as wired. Tbh i dont like the Risco Agility so hybrid its the \\gardtec 595 and total wireless I-ON. Both kits ar e good imo. ! Link to comment Share on other sites More sharing options...
Cubit Posted February 17, 2011 Share Posted February 17, 2011 SJ, The Scanny I-ON has to be the best engineer/customer panel out there that has a good RKP. We usually use Gardtec equipment but the I-ON is well up there as you can have a wireless RKP aswell as wired. Tbh i dont like the Risco Agility so hybrid its the \\gardtec 595 and total wireless I-ON. Both kits ar e good imo. May i ask why you dislike the Agility? Link to comment Share on other sites More sharing options...
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