Steve Im in Brighton and Based in Worthing Wakefield isnt a real company its just to keep you all guessing.

Pete

Got yer

Wakefield is a real company but its named after its founder and previose owner not the place.

Pete

One problem with maintenance is that, as several people have pointed out, it is much more than that. It's a service that provides much else besides.

Personally I'm in the computer business and this has the same problem. But some suppliers have solved it by splitting down their services and calling them by slightly different names, e.g.:

Maintenance - fixes when broken with no guarantee of response time

Enhancements - provides improvements and updates

Support - responds to "events" or incidents, usually inside a specified time

Enhanced support - faster and/or better Suport

On-site support - send someone round instead of just talking on the phone

etc. etc.

OK the parallel isn't perfect, but you get the idea.

Maybe you guys should do that, pricing accordingly, so that your customers understand what they're paying for and that they can pay less, but get less.

And breaking down a large bill into several smaller items can make it more palatable to the payer.

Got yer 

Ditto,

I and Mike Lynskey both live in Wakefield the City West Yorkshire.