zaz Posted May 25, 2009 Share Posted May 25, 2009 Hi guys has anyone come across this problem with phone line. I was servicing a customers alarm today came up with comms problem, i asked if they had any trouble with phone, said yes, when it rings and they pick up the phone they cannot hear anyone and can also hear ringing in the background. also no dial tone. I disconnected the alarm from the line and also the two extensions. Plugged phone directly into incoming socket same thing.They do not have broadband installed they have had the line checked by BT but this means nothing in my experiences with BT . Anybody got any ideas. Link to comment Share on other sites More sharing options...
Nova-Security Posted May 25, 2009 Share Posted May 25, 2009 Hi guys has anyone come across this problem with phone line. I was servicing a customers alarm today came up with comms problem, i asked if they had any trouble with phone, said yes, when it rings and they pick up the phone they cannot hear anyone and can also hear ringing in the background. also no dial tone. I disconnected the alarm from the line and also the two extensions. Plugged phone directly into incoming socket same thing.They do not have broadband installed they have had the line checked by BT but this means nothing in my experiences with BT . Anybody got any ideas. As the thread title.............Bt Problem, Phone line fault www.nova-security.co.uk www.nsiapproved.co.uk No PMs please unless i know you or you are using this board with your proper name. Link to comment Share on other sites More sharing options...
A-G Posted May 25, 2009 Share Posted May 25, 2009 ..... or the telephone is faulty. Have you tried more than 1 telephone? . . . PM me for access to the SSAIB members discussion area. Link to comment Share on other sites More sharing options...
zaz Posted May 25, 2009 Author Share Posted May 25, 2009 Yes i did try another phone Link to comment Share on other sites More sharing options...
zaz Posted May 25, 2009 Author Share Posted May 25, 2009 Thanks for the replys will get the customer to call BT again. Link to comment Share on other sites More sharing options...
Lectrician Posted May 26, 2009 Share Posted May 26, 2009 Sounds like a crossed line due to moisture ingress in a DP outside somewhere. Report it to BT. Email : martin@askthetrades.co.uk Link to comment Share on other sites More sharing options...
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