Hi I fitted a Galaxy 220 last week for a gentleman in Chester having worked on Galaxy's before im very familiar with them so I like to think im ok to get by.

However every time the Gent gets a powercut it is not accepting his reset code,now 2 things:

Iv got his main code set up for level 3 access if thats correct?

Two, I know he has to acknowledge the events but exactly what is he supposed to do,and how does he go about it,its easy for me to do it if im in front of it but he needs to know so this no longer happens,is there something else in the menus i need to be doing to set him up properley?

Please help

Phil

level 3 access is engineer. I assume you mean level 2.3 access?

If so he will need to use a manager code or you need to increase his code to a level 2.6 code.

James

level 3 access is engineer. I assume you mean level 2.3 access?

If so he will need to use a manager code or you need to increase his code to a level 2.6 code.

James

How do I do that ?

Iv always worked on Galaxy 500's e.t.c this is first time with this software,do I need to change something in DD243?

G2-20 assigns level of user through the user menu - Master/Manager/User.

Master or Manager should be able to perform a reset after a mains fail, just needs to acknowledge the fault and have power restored.

Some of the early versions had a problem with resets but current software 1.4x should be fine.

G2-20 assigns level of user through the user menu - Master/Manager/User.

Master or Manager should be able to perform a reset after a mains fail, just needs to acknowledge the fault and have power restored.

Some of the early versions had a problem with resets but current software 1.4x should be fine.

ok I understand,but how does he aknowledge the events,he logs on and it says Status Unset ,1 Event he presses A or B TO toggle thru it logs out goes back in again and its still there!

So what is he not doing?

From the User Manual:

Alert Conditions

If a fault condition occurs when the system is unset, an

is the ac still off?

is the ac still off?

its the latest 220 and the AC is back on

if they have followed the above then it sounds like you need to have a look. Probably the ac isnt back on.

if they have followed the above then it sounds like you need to have a look. Probably the ac isnt back on.

Have spoken to him and got him to do all of the above and still no joy,all power is on still saying AC fail im gonna have to have a look

Thank you all