system q i spent a hour on the phone to andy and julian and tried all the tips they even remote accsess my router to check every thing

still no good

done that still wont work

Can you connect to it locally with a PC on the LAN rather than WAN?

If you fire a email to me I will have a look at what the technical support have logged.

I need to know your Company name and post code to do this.

,

Paul.

system q i spent a hour on the phone to andy and julian and tried all the tips they even remote accsess my router to check every thing

still no good

done that still wont work

Hi.

Attached is a comprehensive support document.

Please try and read it and digest as much as possible (I know networking can be a mine field!)

The last section you can fill in and return to us, this will help us check the settings are indeed correct. Often when people start filling in the last section they find out sometimes the settings are not quite right.

Assuming you can connect to the DVR locally through the LAN but not over the Internet then its fair to assume the following;

The DVR is working and ok for networking.

Therefore failure to connect over the Internet is likely be because of one of the following;

1- Router not set up correctly (inbound connections at least)

2- Genuine router failure

3- ISP port blocking (some ISPs have blocked ports to ease traffic at certain times in the day - done because of the massive increase in online gaming)

Paul.

NetworkHelp.pdf

paul il give you a ring when im in the office thanks to you all

SORTED AT LAST

many thanks for the efforts

its now working

as a last attempt i rolled back to a old firmware 1.0.03g and blow me it works

the 2 latests firmware dont work on 37777 or any other port

sys q for all the phone support and efforts just a shame about my phone bill

definitly one to remember

so it was a netgear firmware issue