Where do you stand with keeping up with the warranty on a dvr installed less than 12 months ago. Bear in mind that the system has been "messed" with by another company and an electrician.

well if they have opened it up etc then id expect the manufacturer not to honour any warranty, but id check with them. Its donw to the manufacturer really. But id be wary of any system that others had meddled with.

"Messed" with, by two different parties.

Obviously seals broken, doubt any supplier would honour a replacement. Let alone a free repair.

I'd probably be looking at the other company and/or the electrician if they've messed it up!

The system was a single camera, 4 way dvr in house install.

I was contacted by a company to install it cheaper than they could. The woman was saying her landlord was breakng in when she was out. I got cash up front and installed it. Upon asking her for the usb lead she was meant to get she went weird on me.

I told her to ring me when she had one. She rang 4 times telling me i was meant to provide it.

She rang after a week, said she had it so i returned straight away. Got there, no lead. She cornered me and got weird again. I left again and told her to get the lead. Another week passed then she rang again saying she had the lead. I returned again to find a lead.

Ok, installed the lead to the pc then asked her for the dvr software cd.

She went on to accuse me of stealing the cd, patted me down, got extremely weird with me.

I left the house, went straight to the local police station and logged the allegation. The police were aware of her way before my visit.

She found the cd then rang me back to tell me. By this time a return visit was impossible.

She called another firm to commission and set up the dvr. That firm have also cut there ties with her.

She has since then had an electrician install additional cameras on the system.

This was in july 2008, i today recieve a letter from her saying she wants her money back because it doesnt work!

She is threatening legal action!

What agreement did you have in writing?

What agreement did you have in writing?

Nothing

Nothing

Oopps!

dave if you have nothing in writing, ie contract etc then apart from having nothing to defend yourself, you have nothing limiting your liability. Id probably have a word with your insurance company just to check your covered then leave it to them.

Going forward id prepare contacts and specs etc in future to prevent this happening again.

That is one very paranoid woman!