hi there i have got a galaxy 2-12 fitted in my house. got it installed privatly. the installer gave us the manager code once when the system required a manager reset. but last night we had a power cut and the alarm was not activated and wen i went to activate it once the lights come back on the display showed alert enter code. so i entered my user code and looked at the fault and it was ac cu 002 or something like that. i pressed enter and it asked for a manager reset. i have got the 6 digit code but i dont know how, when and where to enter it. i tried calling the installer last night but he is gone to turkey for 4 weeks. and i need the alarm to work for tonight. can anyone please help me.

It might be an idea for you to get a support contract with a proper company

lol @ gone to turkey!

anyway enter your manager code and press ent, acknowledge each alarm and then exit manager mode.

when i press in the manager code and press enter it says addtional code required

that sounds like a eng code then you need to activate level 3 acess menu 48 if i remember correctly

that sounds like a eng code then you need to activate level 3 acess menu 48 if i remember correctly

but i'm trying to getting into the eng menu with that code as thats the code he gave me before and some how done the manager reset

2 things

YOu shouldnt be using an engineer code as you could do a lot of damage with it, if you press the wrong things when in there.

And you dont need the engineer code for this.

You need a MANAGER code, thats why its saying MANAGER RESET REQUIRED, Not ENGINEER RESET REQUIRED.

Acknowledge your alarms with your manager code and thats it.

James

thanks for your help everyone. i pressed the user code and changed level 3 access to enabled then went ot of the user mode and pressed the code the installer gave and it said there was a fault had a look at it and pressed enter then exited it and it said cecking for tampers and then i ggot out off the eng mode by typing the code and pressing esc

hi there i have got a galaxy 2-12 fitted in my house. got it installed privatly. the installer gave us the manager code once when the system required a manager reset. but last night we had a power cut and the alarm was not activated and wen i went to activate it once the lights come back on the display showed alert enter code. so i entered my user code and looked at the fault and it was ac cu 002 or something like that. i pressed enter and it asked for a manager reset. i have got the 6 digit code but i dont know how, when and where to enter it. i tried calling the installer last night but he is gone to turkey for 4 weeks. and i need the alarm to work for tonight. can anyone please help me.

not a bloke called Sel is it?

not a bloke called Sel is it?

nope