depends, it can be done on classics or a systems with mutliple groups or sub systems, doesnt sound like yours but without the info we have no idea.

Ok i call the arc to and ask for the system to be put on test. I then set the system and trigger the alarm after a minute disarm the system call the arc remove the test check they have received the signal. 2 different 0870 numbers show on the bill. I am right in saying that the system should not be calling out as a digicom system?

Col

does seem back to front to me ......... unless your triggering a secondary device maybe

as redbull says (again - LOL) we would need lots more information to say for sure its wrong, what kind of site is it?

Edited June 22, 200817 yr by anguscanplay

James

You may be right. When the system was installed it was on dual comm. Dualcom tried everything to get the system to work but the network kept dropping out so it was replaced with redcare. Maybe the digi was never diconnected.

Will call the company tomorrow and get an engineer to come out.

Thanks

Col