brizee Posted July 9, 2006 Share Posted July 9, 2006 i got aphone call at 5.30 am from a private saying alarm goin off and cant stop it, said theyve disconnected panel battery and mains and it still rings. i get there at 6.30 to find theyve cut all the cables outside the panel, blown all the fuses cos the didnt wanna wake the neighbours. when i pull up , only the alarm of the house opposite is ringing. turns out it wasnt theirs at all. didnt charge for repairs, just made sure everyone they knew heard about it. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/11281-530-am/ Share on other sites More sharing options...
golfball Posted July 9, 2006 Share Posted July 9, 2006 You should have charged for the repair cost of new bits, voiding the waranty/maintanance contract due to unauthorised opening, you could have also replaced the panel due to unknown damage caused by the above, LESSON to be LEARNT if in doubt Call the engineer out let the alarm time out DO NOT BE TEMPTED TO TRY AND FIX IT YOUR SELF Life is like a box of choclates.....if you dont get there first your left with all the naff ones Link to comment https://www.thesecurityinstaller.co.uk/community/topic/11281-530-am/#findComment-106397 Share on other sites More sharing options...
whistle Posted July 9, 2006 Share Posted July 9, 2006 That to me is a chargable call out Link to comment https://www.thesecurityinstaller.co.uk/community/topic/11281-530-am/#findComment-106416 Share on other sites More sharing options...
leesutton Posted July 9, 2006 Share Posted July 9, 2006 You should have charged them as you was kind enough to attend to there call and sort it out for them lee  Lee Sutton E-Mail: leesutton@centurianfire.co.uk Website: www.centurianfire.co.uk Phone: 0845 094 9870 CENTURIAN FIRE & SECURITY (part of centurian group limited) Link to comment https://www.thesecurityinstaller.co.uk/community/topic/11281-530-am/#findComment-106423 Share on other sites More sharing options...
Guest Posted July 9, 2006 Share Posted July 9, 2006 Famous battle cry shoud have been issued, Chargeeeeeeeeeeeeee Link to comment https://www.thesecurityinstaller.co.uk/community/topic/11281-530-am/#findComment-106444 Share on other sites More sharing options...
Guest Posted July 9, 2006 Share Posted July 9, 2006 !!! CHARGE !!! if they are stupid enough not to notice it is not their alarm and are stupid enough to cut all the cables going to panel (including 230VAC?!?) thay HAVE TO BE CHARGED AT LEAST FOR STUPIDITY!!!!!!! Link to comment https://www.thesecurityinstaller.co.uk/community/topic/11281-530-am/#findComment-106453 Share on other sites More sharing options...
arfur mo Posted July 9, 2006 Share Posted July 9, 2006 i got aphone call at 5.30 am from a private saying alarm goin off and cant stop it, said theyve disconnected panel battery and mains and it still rings. i get there at 6.30 to find theyve cut all the cables outside the panel, blown all the fuses cos the didnt wanna wake the neighbours. when i pull up , only the alarm of the house opposite is ringing. turns out it wasnt theirs at all.didnt charge for repairs, just made sure everyone they knew heard about it. early days got called out on a bell not stopping - same as you all cables ripped out, but it was the door bell button stuck in yes i did charge them, because it was really total stupidity brought on by panic on their part. regs alan If you think education is difficult, try being stupid!!!! Link to comment https://www.thesecurityinstaller.co.uk/community/topic/11281-530-am/#findComment-106463 Share on other sites More sharing options...
Guest Bodle - Tech Posted July 17, 2006 Share Posted July 17, 2006 i cant believe you did not charge em !!! Link to comment https://www.thesecurityinstaller.co.uk/community/topic/11281-530-am/#findComment-107366 Share on other sites More sharing options...
brizee Posted July 31, 2006 Author Share Posted July 31, 2006 friends of friends, welthy but silly. got a couple of fine wines Link to comment https://www.thesecurityinstaller.co.uk/community/topic/11281-530-am/#findComment-108986 Share on other sites More sharing options...
Guest ALSEC Posted July 31, 2006 Share Posted July 31, 2006 I had a call once from a customer at 0730 on a sunday morning - he wanted to change the system time! I politely told him to read the fu%$ing user manual and get a life!! Link to comment https://www.thesecurityinstaller.co.uk/community/topic/11281-530-am/#findComment-109041 Share on other sites More sharing options...
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