Jump to content
Security Installer Community

SFB Solutions

Trade Full Member
 View Profile  See their activity

  • Posts

    47

  • Joined

  • Last visited

 Content Type 

Posts posted by SFB Solutions

    Dynamic DNS lookup fail on EE

    in General Security & Fire Queries

    Posted

    Small update for those that are interested.

     

    I installed a Qvis system for a client yesterday and they had a phone on EE.

     

    i created the dyndns domain and port forwarded as usual and it worked fine, however this was the older style Explorer app qvis kit not the newer Super Live Plus. 

     

    So, i think EE are only blocking a particular port that the newer DVR/NVR's are using maybe port 554?

    Dynamic DNS lookup fail on EE

    in General Security & Fire Queries

    Posted

    Yes P2P has worked fine but it feels like ive cheated

     

    Yes EE were saying they block port forwarding but it isnt the phone thats doing the port forwarding.

     

    Yes the clients phone is on an EE contract

     

    Yes RE DNS, this was on the suggestion of Hik Tech support, i thought it best to speak to them about the issue prior to EE. I normally set DNS to google or alike.

     

    Thank you for your help

     

    Ive had the same issue on another client on EE but with a Qvis unit now, goign to try P2P with them also.

    Dynamic DNS lookup fail on EE

    in General Security & Fire Queries

    Posted · Edited by SFB Solutions

    Hi All,

     

    Quote

     

    So you have proved the port forwarding and the DDNS/DNS from off site. Yes, works perfectly on all devices bar EE mobile data

     

    So it's just that device then? Have you tried a DNS check on the problem device? No, not sure you can do this on an iphone?

     

    DDNS was not up to date when this test was done? No it was up to date, the phone just cant find the url for some reason

     

    Either switch the DNS service to something else or leave it default. The sites DNS must be working so changing these is unlikely to help. I have changed the DNS on the Hik unit to the Sky DNS and the secondary to the internal NVR IP

     

    I have been in a chat all morning with the EE technical team who seem to think they block any sort of port forwarding over their network, this could be the issue, i have also left a message for a tech guy in their community forum and hoping he can come up with some ideas.

    Today i will visit the customer and try and use the P2P QR code link rather than the port forward and see if this tricks the EE network in to allowing it through

    Dynamic DNS lookup fail on EE

    in General Security & Fire Queries

    Posted

    Afternoon all,

     

    I have a difficult (i think) issue that im hoping somone has had before and can answer.

     

    I have installed a Hik Vision NVR in to a residential property and used a dynamic DNS domain to route the app through to the NVR.

     

    The internet provider is one that blocks internal traffic entering via a dyndns (sky) so they have an internal IP login as well as an external dyndns one.

     

    The internal login works perfectly as you would expect, its only using the internal IP address afterall.

     

    The external dyndns throws up a connection failed error. Now i hear you say your a donut and you have not set it up properly but hear me out please.

     

    On my phone (three is my provider) the system will log in via the app instantly via the dyndns name whether i am on a wifi network or 4g/3g. I can also use safari to go to the dyndns domain and log in to the NVR remotley.

     

    The clients phone will not discover the domain via safari and their provider is EE. The Hik App will not connect to the nvr via the domain name, only th einternal IP.

     

    I can sit in the office, ping the domain and it replies, i can log in to the domain via IE, Chrome or firefox no problem. I have checked and dyndns has updated the external IP.

     

    Can anyone throw any suggestions at me, i feel like ive checked everything with no other thoughts left bar its an EE dns lookup issue

     

    Hoping somene A understands my ramblings above and B has a suggestion or two bar calling EE and trying to explain the issue to them :(

     

    Alex

     

    Which Wireless Kit?

    in Control Panels (Public)

    Posted

    I use the Eaton Ion kit as well and haven't had any real problems, used the Hybrid stuff and fully wireless. They have stopped selling a wireless keypad though so the keypad has to be wired. I still prefer this over the units that house the keypad on the main panel.

     

    I'm told a fix for the keypad is coming soon but they have said that for a while now.

    16ch Qvis Quattro V2 restarting

    in Members Lounge (Public)

    Posted

    Hi All,

     

    I was wondering if anyone had any ideas on an issue ive had today.

     

    I have upgraded an existing CCTV System from an old PC based system to a DVR but the DVR is restarting around every 10 mins.

     

    I have disconnected all monitors bar my test monitor and it still did it

    changed the HD

    removed the HD

    changed the power supply

    changed the password

     

    Camera wiring remains original and I'm thinking I could maybe have some power coming up one of the existing cables which over loads the dvr in some way and restarts it.

     

    Any ideas before I give in and call support

     

    Thanks

     

    ADT System

    in Guest Forum

    Posted

    7 minutes ago, sjsturner said:

     

    Old school Menvier, I would guess one of the most common I/A Systems ever here.

    awesome in its day but good luck finding parts.

    Datadiffusion may buy it off you though ;-)

     

    wonder if Jimbo has some in the basement of security Warehouse?

     

    Thank you for your reply, the only panels I dealt with years ago were Galaxy when working for a large Installer.

     

    Yea I didn't think I would be able to find parts. Ive quoted for a strip out and renew.

    ADT System

    in Guest Forum

    Posted

    Security, Facilities and Business installations, not sure if you are being flippant or not?

     

    I was just looking for helpful advice from others in the industry (I'm waiting for my Trade Application to go through)

    • Upvote 1

    ADT System

    in Guest Forum

    Posted

    So I had my meeting with the prospective client and its not a normal ADT System (I don't think) its a Networker TS790/900, turns out its around the 16 years old mark and the keypad is on its way out.

     

    My local supplier doesn't stock these units, anyone heard of them? I might end up quoting for a new equipment install utilising some existing wiring if I'm honest. 

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.

  I accept