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I don`t think, £13 a month for an annual inspection, 24 hour support, and use of a Smartphone APP is not bad value for money, technicians have to be trained, which be available 24 x 7, if self employed they also have to pay for life`s little things, food, fuel, Public Liability Insurance, fund there own training time, none of which is paid etc etc. funny how people accept paying say for a Private Dentist, Doctor, Solicitor etc, but fail to realise the vast amount of knowledge a professional installer has to collect from experience. To be fair, we use bundles of Agility 3, but really there is little money in the initial sale, for us, maintenance is where we make our money to provide on going technical support, technicians and all the other things we need to pay. For example today we are having our Upgrade NSI inspection from NSI for ISO 9001:2015, so I`m paying £450 per day for NSI & £440 per day for our Contract Quality Assurance Consultant, all paid by maintenance contributions, and all to retain our Gold Status, end of.

We started off with the sounders which are really great and had been waiting after testing first panel for radio kit which is now released, so waiting for first order to arrive so I can install at home, A1 service, pity spent so much time on radio as they don't currently have an APP, so if you Need it, have to install CSL or WeyWay

Hello Fella Good luck with the SSAIB, we are in South London, if you ever get a job the way, Barry

What do we think about charging for the APP use to clients, Risco, Eaton is Free both APP & Cloud, HKC charge for both APP & Cloud, Pyronix has Free APP & free Cloud 1st year, then annual subscription, Texecom charge for APP but it uses client direct web connection and needs a degree to programme. Current we include the feature in the annual maintenance agreement, but where clients do not renew which is getting more and more common, we charge, additionally most of the APPS are based on clients broadband, when that faulters from time to time as they do, they want us to fix FOC, thoughts gratefully appreciated

Hi Dan I`ll be first to welcome you to club so to speak, good luck, we are in Surrey if you need anything

Totally agree we install these all the time, but it`s the responsibilty of the installer to check over, small but powerful panel, you could easily alter something else in the program, get your installer back or ask Risco for another installer details in your home area, but as mentioned be prepared for call out fee, or try their technical line