Leaderboard

Going back to the original point if it hkc signalling and as you claim hkc servers were down the panel would of retried. I've tested loss of comms etc and it does go through on WiFi reconnection. If your talking about detector sensitivity you now think it's a detector issue. I personally use hkc at home as well as work etc I've never had a failure to detect, failure to alarm or failure to report. Probably need to add a lot more info else it looks like your blaming kit with no evidence of it being at fault. Arc logs would be a good start then panel logs. Nothing identifiable. Comms type etc etc. As it is i can only summise that detector areas were not used. For all detectors to not detect then it wasn't armed